Mercedes-Benz Financial Reviews

2.0 out of 5 stars
4 Reviews

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2.5 out of 5 stars

Customer Service

2 out of 5 stars

2 5

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These reviews were written by current and former borrowers in the last year.

May 30, 2017
The worst service ever.
Anonymous Borrower

Mercedes-Benz Financial Services is quite possibly the least customer-focused organization that I've ever had the misfortune to deal with. They do not communicate what they are doing, they have no sense of urgency, and they are doing nothing to indicate that they care if I ever buy/lease another Mercedes again. I will say that their people are very well trained. Every last one of them sticks rigidly to a script.

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Apr 13, 2017
Worst Expierence
lcr504 Borrower

I had a lease using MB finance. Now, two and half years later, and "auto loan write off" appears on my credit in the amount of $2,000. When i brought the lease vehicle back in to Mercedes, to my understanding everything was complete and i was free to walk away. NOW im fighting to get this removed from my credit because of their mistake.

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Jan 25, 2017
2013 C300 loan
Anonymous Borrower

Never had any problems.  Never realized others were having these many problems until I accidentally read this webpage. 

I had a loan with MBFS (66 month term; auto pay).  Everything went well and the car is now almost paid off (made few early payments to avoid interest).

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Aug 23, 2016
Worst finance organization ever
Anonymous Borrower

Be careful when they say they will do automatic payment.  They fail to take it out at the time on the contact and then they fine you!

Also, the local W.C. CA dealership tricked me and said it will be $399/month and then after sitting down with you they add this and that 

until it goes up to nearly $500/month.

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