I purchased my car in 2010 after hitting a dear with my previous E320. I purchased a 2007 E350 used but in great condition. In 2011 my sister, my uncle and one of my employees died all within 30 days. I had to take care of the financial arrangements for both my sister and employee, so I was not able to make the payment for December, 2011 and January 2012. I called MBF and they assisted me by putting the 2 payments at the end of the loan to which I am still very greatful. Both are resting in peace for the assistance given me in allowing me to make the proper arrangements and to defer these 2 payments. I love my car and I have driven it across the US and back. I can not say enough of how greatful I am for the Mercedes-Benz Financial.
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I have been a loyal MB lease holder since 1999. Since it's almost 2013 the math suggests I've had leases or auto loans for 14 years. I have never, ever, been late. Ever. I have owned or leased over 10 cars (I have 2 cars at one time thru my business).
I thought I was on auto pay thru my checking account and when I was called by MB Finance I realized when I went online to set it up it did not save.
How did MB Finance react? Well, they correctly reported me 30 days late on my credit report
So, thinking I was dealing with people who understood errrors occur, I don't have a history of (ever) being late (in 13-14 years) and that it was taken care of by me when i found out - not to mention you have human and PC errors occuring here - I asked that they remove the late payment as it was hurting my stellar no late payment history
They said no.
After 14 years of on time payments. I made an error and did not "save" the online payment system properly -- they said no. So for 10 years I have to have a 30 day late on my credit
I will never do business with a company that does this. If the client has a history of lates (once every few years) I get not granting a pass. But -- 13/14 years of on time payments, 1 late payment and human error and they report this?
Unbelieveable poor customer service. Strident. Mean. Vindictive. Horrible. And, I thought they were poorly run with Chryser Financial ran MBFS in the US (Yes, I do go that far back with MB). I was wrong. MB finance has a strident eltist view that has cost them this 13 year customer
My lease expires in 5 months and Im already talking to Audi about their pull through program on an A8