The loan i took out of my side by side was great experience
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Let me tell you about my past experience with Honda Financial. I purchased a new 2009 loaded accord back in the fall of 2008. I had that car up till 2012. I've never been late with them once and used their auto draft from my credit union. They would always send me my paper statements and I would look over them. Well one Friday in May of 2012 I was at work and received an email stating my online account for Honda Financial had been turned off. So, here's were everything goes downhill. Upon reading the email I immediately give customer service a call to inquite what was going on. I was told my account was turned off for nonpayment and I would need to turn my car back in or it would be up for repo. I was absolutely floored! I explained I had auto draft and none of my paper statements reflected any past dude balances, nor did I receive any communication on the matter aside from that email. He said I had to made a payment in about 6 months. The amount he said I was behind was roughly 2500.00. I immediately paid the whole amount, but my car would still need to be given back or they would have it repossessed. I asked for a supervisor who basically said the same information. But, she did say they drafted the payments and my credit union took the money back because it was unauthorized. After getting off the phone with them I called up my credit union to ask them about the payments. It turned out honda financial was deducting the payments from another members account. I called them back and asked for a supervisor. Basically he said so sad too bad you'll need to give the car back. They did open up a case. And then they finally put it on my credit. I was so livid I called everyday for a week and demanded the situation to be fixed. They finally agreed to not take my car due to the mixup but I would need to make payments to their collection dept going forward. I explained this simply would not due. I demanded my account to be reinstated agrrrdccpujt it previously was and to have everything any negative info they just reported on my credit removed or I would immediately seek legal action. I was fed up. The supervisor who originally was handling the case disappeared. I think she quit or was fired. I really don't know. I do know within a few days of me threating to take legal action my account and credit was restored to normal. I will not, nor would I recommend using these clowns! Stay far away!