My car was repossessed due to me being 2 months late on my payments. Totally 100 % my fault. I called Honda Financial and my only complaint was I had to wait to speak with a specific representative until 10:00 the next morning (I lost a lot of sleep). When I called the representative was extremely helpful and went through all of my options. She wasn't rude or condensending in any way, just very matter of fact (after all, I owed her company money). I was required to pay off my car in order to get it back but she even gave me options on how to do this.
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I have worked with this company since May 2007. 1st issue, I moved with my military spouse to Alaska. During the move a payment was missed (one and only), I did not receive a courtesy call, it was only after we were settled that I was able to get online only to see an extremely large payment. I called to explain the situation and bring the payment up to date. I was treated like a second class citizen to say the least. In 2010 I chose to upgrade my vehicle and was once again treated awful (to much to explain). I had to report them to BBB to get standard customer service. My family was involved in an awful crash, when I called them they refused to give me the payoff (I was unable to access the website) and were only concerned with future payments until the bank paid everything off. All I can say is........KEEP RESEARCHING other companies........customer service SUCKS!!!!!