Fifth Third Bank Auto Loans Reviews

1.0 out of 5 stars
8 Reviews

From Borrowers in the last year


Application Process

2.5 out of 5 stars

Customer Service

1.5 out of 5 stars

1 5

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These reviews were written by current and former borrowers in the last year.

Mar 13, 2017
Anonymous Borrower

I got an automobile load with fiftth third bank the customer service is horrible.  I cannot get anyone on the telephone.  I have not received a bill at all.

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Dec 07, 2016
Anonymous Borrower

All the other reviews are all true. Horrible customer service so many things I can't write them all. I would rather pay a higher interest rate then deal with these people

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Sep 12, 2016
They rip off children's trust funds
Anonymous Borrower

My daughters had trust funds set up due to their father's death.  The money was supposed to be in cd's(certificate of deposit) and they invested it in the stock  market instead.  They lost  $45,000.00 or more of my daughters money.  

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Sep 12, 2016
Horrible customer service
Anonymous Borrower

It has been 2 months since I got my car with Fifth Third Bank and I am yet to get a statement from them. With my social security I figured my first payment was due two weeks ago but I dont even know my account number! I have tried for DAYS to get a hold of someone but nobody picks up the phone HORRIBLE service. I am trying to pay them and I can't get a hold of them. This should be the easiest way to get a hold of give them money. 

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Aug 03, 2016
auto loan
Anonymous Borrower

horrible customer service, if you are 1 day passed ur due date you can not pay online, you are charged 15$ to pay over the phone and they refuse to talk to my wife about the account after authorizing her many times. 

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Jun 24, 2016
Auto Loan surprise
Anonymous Borrower

If you get a long throught this bank that are partnered with Santander Consumer. You wont find this out right away and when you call the bank, they will have no info about your loan. Be very causious when dealing with this bank as some  car dealers are unware of this this practice.

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Jun 15, 2016
Absolutely from them!
Anonymous Borrower

I co-signed an auto loan for my son.  We moved, he thought he made the payment online as he always does but with a new internet it didn't go through.  We called were told all was fine as long as we re-submitted the payment.  We did right away.  They STILL reported it to the credit bureau in BOTH our names!  Caused my excellent score, which I've always had, to drop 100 points.  Now with a mortgage refinance ready to close because of a balloon payment I might lose it and the house.  I asked if they could do anything; write a letter to the mortgage company explaining, anything.  Nope, then I received a lecture that the fact was it was a late payment so of course they had to report it.  Really?  I've worked with other banks and if there is a legit reason they work with you.  How about all the extra payments my son has made?  I guess those don't count, just one will take you down even if you had legit reasons.  I will NEVER do business with them again, and I would advise others not to also.  We owned up to the mistake, took responsibiity for it, and rectified it.  What more do they want?!

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Jun 07, 2016
Auto Loan for used
Anonymous Borrower

They are terrible.  Stay away.  Four hours to close the loan and five days later I still don't have the docs to get the vehilce registered and plated.

DON'T DO IT, LOOK ELSEWHERE.  Customer care is real bad, nobody home.

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