Had loans in the past with chase never had a problem. Went to buy a new car after bankruptcy and was approved without fail. Even better rate then originally told. 4.2 % not bad for a 2015 vehicle after a bancruptcy and a poor credit rating. I understand not everybody has had the best dealings with chase but i must say mine in fact was GREAT..
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I was the co-signer of a car loan for my son. The car was totaled in an accident and the insurance company paid on the loan. It took a bit of time for the insurance company to get all of the information. I was in weekly contact with Chase keeping them apprised of the status. I was told not to worry. I paid off the balance 7 months ago, and discovered Chase never changed the status of the loan as PAID OFF. I was then told to wait 30 days for it to appear. In the meantime, my credit score has gone DOWN, no fault of mine!
I am furious, and highly recommend to everyone NOT to use CHASE AUTO!