Chase Auto Finance

Reviews: Chase Auto Finance

Reviews: Chase Auto Finance

Chase Auto Finance

Overall lender rating

2.2
out of 5
101 reviews
from Intuit Credit Karma members

Most helpful positive review

Jun 29, 2022
Auto Loans
Intuit Credit Karma member

I think you guys or great

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Most helpful negative review

Dec 13, 2021
Be Afraid Be Very Afraid
Intuit Credit Karma member

Terrible experience. First they used my extra principal payment to pay interest, now when I paid my loan off, they can't or won't come up with the title. Told me to go beg the state if I want my title. Ar least I wasn't foolish enough to use Chase for my mortgage.

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Member ratings

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CUSTOMER_SERVICE

All member reviews (101)

23
5
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6
63
Sep 11, 2023
Lost my title work when buying out my lease.
Intuit Credit Karma member

Would give these guys a zero if I could. They lost my title and it’s been 3 months of having to call them every other day to get answers as to where it is. I’ve talked to probably ten supervisors at this point, all who promise me they will call me back the next day with updates. They never have. I apparently have a case manager who must be a broom in their janitor closet because not a single word from her either. Good to know I can make my car payments every month but they can’t even bother calling me back over something incredibly important. Will never go through them again.

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Sep 08, 2023
Don’t trust the automatic payments
Intuit Credit Karma member

Every loan I get I always signup with automatic payments so I don’t have to worry about them. For the first time in my 10 years with credit I have a missed payment because they refuse to admit that their system glitched and didn’t take my payment out.

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Sep 04, 2023
Repo
Intuit Credit Karma member

They suck the customer service rep no manner disrespectful my car was repo for missing payments I was sick and not working I was promised my vehicle wouldn't be picked up my vehicle was damaged almost 5000 worth the person who came damaged the under carage also the front of my vehicle I've made my reports been calling no one is doing anything I need help

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Aug 26, 2023
Absolutely awful company.
Intuit Credit Karma member

This is a horrible company, with terrible customer service. They make mistakes and don't own up to them or make it right.

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Jul 30, 2023
Didn’t know Tesla loan connected to chase
Intuit Credit Karma member

Difficult to get an auto loan. They ask student loan or everything even if you have more than 700 credits.

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Jul 07, 2023
Title problem
Intuit Credit Karma member

All I wanted was a title in my name but almost impossible to get. I paid my loan always on time and paid off early. Customer service representatives had no clue. Finally got one who had the title sent to me but still in J.P. Morgan chase name. Since I had the bill of sale to me in my name from Chase DMV accepted even though they said this was unusual. I have had many cars and many car loans and never had this happen before. Very poor customer service.

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Jun 02, 2023
Horrible
Intuit Credit Karma member

Horrible customer service, they don’t help with anything.

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Apr 07, 2023
Rates
Intuit Credit Karma member

Too high interest rate

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Apr 05, 2023
HORRIBLE CHASE EXPERIENCE. THEY LAUGH AT YOU
Intuit Credit Karma member

Horrible lending company. I was never late on a single payment. Dealership told me to make month to month payments till new car came in. I wasn’t even driving the car at the time. They told me to just return the car as soon as possible everything would be fine. Again, never in my term did I miss or was late for a single payment. They lied and gave me a charge off

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Mar 25, 2023
Defer payment
Intuit Credit Karma member

Made on time payments for 4 years, actually paying more on my loan to pay it off quicker. We are now going through some financial issues and they would not defer 1 payment!!

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1-10 of 101

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