Auto Loan Reviews Advertiser Disclosure

Capital One® Auto Finance

Application Process
Customer Service
3.2 5
Write a Review

Compare Auto Loan Rates

View your top Auto Loan recommendations and compare rates on Credit Karma.

About Credit Karma

Credit Karma is an entirely free credit resource. See your credit information, educational tools and more. No catch.
  • Credit Scores
  • Credit Reports
  • Personalized Offers
  • Most Helpful Positive Review

    Dec 16, 2013

    Dealer running yr credit after the fact
    Helpful to 1352 out of 1375 people

    First, let me state my credentials. I was an Account Supervisor for a major auto loan company before I retired.  It is absolutely NOT necessary for any dealer to run your credit after your lender has approved your loan. The dealer is simply trying to get you to switch to their preferred lender so they can get more money out of the deal. Don't let them try to pressure you into dropping YOUR lender by saying things like "you lender has a bad reputation," or "the dealership got burned by the lender and refuses to work with them," whatever their excuse may be. If the dealer refuses to work with you once you have secured your own loan, WALK AWAY FROM THE DEAL because your lender is giving the loan to you, not the dealer. Once you make a deal for the vehicle, then you will be responsible for the difference, usually your down payment amount. A lot of  dealers will shoot your application for a loan out to many lenders, who will check your credit. Too many inquires on your credit can adversely affect your credit score. (Suggestion: Never apply for an auto loan first if you are trying to buy a house. Secure your home mortgage before you apply for an auto loan.)

    There are three separate items you are dealing with when you buy a vehicle from a dealer: the price of the vehicle, your financing, and the value of your current vehicle. We've already talked about your financing, so lets talk about the other two: First, the price of the new vehicle; NEVER go by the MSRP, just remember, it is the SUGGESTED retail price which could be a lot higher than the fair market value of the vehicle. Even if the dealer gives you unbelievable discounts or credits. Tell the dealer you want to see the 'Dealer's Invoice" for the vehicle you are interested in. That invoice is what the dealer paid the manufacturer for the vehicle plus shipping costs. The dealer might include 'options' or 'add ons' on the invoice. That's ok because it gives you a starting point to begin you negoiation with the dealer. Your goal should be to give the dealer a fair profit for the vehicle without being rediculously over charged. Now there are dealers like CARMAX that have a flat price for their vehicles with very little room, if any, for negotiating. They act like a retail store.

    Dealers will offer to combine all three elements into the deal as a 'service to you.' But they will simply be trying to control the whole deal to get the maximum amount of money from you. These are three separate items, treat them as such.

    Now, the third element, your trade-in. You can trade in your old vehicle in hopes of getting a lower price on the new vehicle. That's ok, if you wish to to do it tha way, but just remember, the dealer will offer you a price lower that you could get by selling it to an individual. You might try Kelly Blue Book at to get an idea of the different values of your old vehicle before you decide which way you want to go. Important note: if you own the vehicle outright and sell it to an individual, then any money you get is pure profit for you. If you still owe money on it, your leinholder gets paid first and then you get what is left over, so make sure you sell the vehicle for at least the balance of the loan if you go that route.


    Read More

    Most Helpful Critical Review

    Sep 24, 2013

    Extra payment application
    Helpful to 114 out of 123 people

    Read Finance charge and payments section carefully in contract. Any extra payment you make does NOT go toward the principal until you are three months ahead in payments. The extra is applied to next payment, does not go toward principal until you are more than three months ahead in payments and stay three months ahead in payments. While you can make extra payments toward the principle, it can only be done on-line.and must be done separate from regular payment. Thus charging you more interest in the long run.

    Read More

    Reviews (119)

    Mar 01, 2015

    There when I need them

    Had my loan a little over 3 years now. Nearly have my vehicle paid off. It was a very easy and painless process to get this loan. They were willing to take a chance on me when nobody else would.  A tremendous help in getting my credit back in shape.

    Read More

    alleman's review was:    

    Write A Reply |

    Feb 27, 2015

    Mediocre Product

    The application process was very tedious.

    Read More
      Write A Reply |

    Feb 21, 2015

    great so far
    Helpful to 10 out of 11 people

    Easy application good rate and the loan to value keeps you from getting ripped off by dealer and I didn't need a down payment just bring the blank check auto loan to the dealer and if they don't want to fit the car you want in the 110% loan to value walk away and go to the next dealer you will find one that will get you the deal you want fast remember if the stealer trys to make you feel like the blank check is bad walk away and save your self time and money

    Read More
      Write A Reply |

    Feb 20, 2015

    Capital one save us.
    Helpful to 14 out of 14 people

    Couple of days after we brought our brand new car home, Capital one called to finalize our contract. They brought to our intention that the dealer snuck in an extended warranty.? Really on a brand new car. We told captial one we did agree to that so they put hold on the check to the dealership until we had a new contract. Great that they do watch out for their customers. Saved us $2100. 

    Read More
      Write A Reply |

    Feb 17, 2015

    Terrible Interest Rates
    Helpful to 16 out of 20 people

    I have been a loyal capitol one customer for years and figured why not get my auto loan through this company. The application process was simple and conveint online was told I'd be given a 8% interest rate high but I expected it . I then received a Blank Check and purchased a vehicle with all the specifications they asked even put a down payment of 50 % of the car loan. When I finally get my offical loan documents I now have a 12% interest rate. nothing had changed. It's these type of tactics which is why I will never use Capitol one for an auto loan. Yes they will approve bad credit but you might as well give them an arm and a leg . Thank God my situation changed and was able to pay off most of the loan within a few months and only have a few more payments because 12% on a car is crazy. 

    Read More

    esmirna333's review was:    

    View 1 Reply Write A Reply |

    Feb 22, 2015

    You should have seen the offer I received from them.

    I was approved for an auto loan through them, for up to $13,000 at 23% APR. Yes. Twenty-Three percent interest, per year.

    No thanks.

    PKS1984's reply was:    


    Feb 12, 2015

    Excellent source for a car loan!
    Helpful to 13 out of 14 people

    In 2007 I purchased a new vehicle with a Cap One auto loan. It was set up from the beginning as an automatic withdrawal from my checking account each month. I never had one single issue with them. Nor did my interest rate ever change over the 5 years I financed the loan. Recently I needed the title on my car (I had lost the initial copy). I requested another "release of lien" letter from Cap One which I received in just a few days. Then I was able to get a copy of my title from the state I resided in at that time. I have moved to another state and am thinking of trading in my old car for an SUV. I would go to Capitol One without hesitation!!

    Read More

    JoseyMarie6's review was:    

    Write A Reply |

    Jan 31, 2015

    Helpful to 14 out of 16 people

    I had a good experience with this company. I applied online, they sent the information in the mail. Pretty straight forward. Only issue is they make you purchase a newer vehicle in order to be financed.

    Read More
      Write A Reply |

    Jan 28, 2015

    Quick, reliable and rock solid!
    Helpful to 24 out of 28 people

    First time trying on my own stean with no cosigner and wham, approved!  I honestly couldnt believe it was so easy and quick.  I am especially pleased with the offer calculator and find a dealer sections that list only the authorized dealershiips which 9 times out of tem are the better choice anyway.  Just watch out for the double speak from dealers that find out you are already approved...they talk a lot of BS to get you to drop Cap One.  STICK WITH THE ONES WHO APPROVED YOU, THEY HAVE NOTHING TO GAIN IN THE WAY OF COMISSIONS AND YOUR RATE IS ALWAYS GOING TO BEAT THEIR BANKS RATES...they are only screwing up your well earned credit with hard inquiries.  happy shopping!

    Read More

    Noenglish's review was:    

    Write A Reply |

    Jan 22, 2015

    Don't, don't, don't.... Just don't.
    Helpful to 32 out of 43 people

    I received a pre-approval letter from Capital One in the mail for a specific car dealership, I was on the market for a new car and the dealership was Honda, which was a car make I trusted and liked. I went, toured cars, test drove cars... called Capital One for additional details. Percentage was 17%... way high... my last loan prior to this was 11%, but my credit had gone down over being unemployed - so I figured 'I'll have to deal until it gets better and I can request a lower interest rate' - I called to confirm that I could in fact do this. Was told 'of course! after six months of on time payments, we can look into a lower interest rate for you.' That was a lie. On the sixth month, I called... I was told 'too bad so sad' they don't refinance, you're stuck with them unless you refinance elsewhere. My credit isn't up high enough to do so on my own... and this 17% is now kicking my rear now that I've become pregnant, and really would prefer not to be paying $350+ a month on interest alone... and only $200 on principal... 

    Customer service is never helpful. I have called multiple times, most recently almost in tears telling them 'I can't afford this car, I need help... what can I do' and literally got the same response... 'too bad so sad' and 'there's nothing we can do.' They would rather repo the car than find a way to help their customers. 

    Stick to Capital One for credit cards... THAT they will lower your interest on. 

    Read More

    Lindsey0508's review was:    

    View 3 Replies Write A Reply |

    Feb 10, 2015

    Helpful to 2 out of 2 people

    I got stuck in this same situation. Try lending tree to see if they can find someone who can refinance it for you. I went from 18% with capital one to 9% using lending tree. Hope this helps.

    mattie37323's reply was:    


    Feb 19, 2015

    Helpful to 1 out of 1 people

    This is EXACTLY the situation that I am in!
    Now I am sitting here having to look for another car to get out of the loan that I am in due to all the smoke, mirrors and lies I was told. So frustrating!

    kwusc14's reply was:    


    Feb 22, 2015

    They offered me the sweetheart deal of 23% APR.

    I asked my dad "Can it even go that high?" He just laughed.

    PKS1984's reply was:    


    Jan 22, 2015

    Helpful to 24 out of 29 people

    Capital One financed me on a five year note at 10.99%. The sent me a pre approval check through the mail and the whole transaction through a dealer of MY Choice was relatively simple and hassle free.

    This is a good service and Capital One is willing to take a chance on people that may have had problems in the past.

    Read More
      View 1 Reply Write A Reply |

    Mar 03, 2015

    Is your credit excellent good or fair? I want to know if I would have around that rate? my score show 674 on credit karma

    Anonymous324's reply was:    


    Add Your Review Of Capital One® Auto Finance

    Rate this product

    Rate your application experience (Optional)

    Application Process

    Customer Service

    What is your experience with this product?

    I Have It

    I Used To Have It

    I Applied For It

    Write your review:

    Profile Image

    Company Overview

    Capital One offers loans for new and used cars through select franchised dealers, as well as auto loan refinancing. Minimum loan amount is $7,500, and approval can take as little as sixty seconds. The website offers tools to help consumers manage their auto loan and keep them updated on their auto loan application status. Financing is not available for commercial vehicles, motorcycles, or recreational vehicles. Customer service is available online or by phone.

    Capital One, founded in 1988, is a Fortune 500 company and is a diversified financial services company, offering an array of credit, savings, and loan products for consumer, small business, and commercial clients. Capital One serves customers in approximately 1,000 branches located primarily in New York, New Jersey, Texas, Louisiana, Maryland, Virginia, and the District of Columbia.