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Capital One® Auto Finance

Product Holder (134 Reviews)
Application Process
Customer Service
3.7239000797272 5

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  • Most Helpful Positive Review

    Dealer running yr credit after the fact
    Helpful to 2271 out of 2307 people

    First, let me state my credentials. I was an Account Supervisor for a major auto loan company before I retired.  It is absolutely NOT necessary for any dealer to run your credit after your lender has approved your loan. The dealer is simply trying to get you to switch to their preferred lender so they can get more money out of the deal. Don't let them try to pressure you into dropping YOUR lender by saying things like "you lender has a bad reputation," or "the dealership got burned by the lender and refuses to work with them," whatever their excuse may be. If the dealer refuses to work with you once you have secured your own loan, WALK AWAY FROM THE DEAL because your lender is giving the loan to you, not the dealer. Once you make a deal for the vehicle, then you will be responsible for the difference, usually your down payment amount. A lot of  dealers will shoot your application for a loan out to many lenders, who will check your credit. Too many inquires on your credit can adversely affect your credit score. (Suggestion: Never apply for an auto loan first if you are trying to buy a house. Secure your home mortgage before you apply for an auto loan.)

    There are three separate items you are dealing with when you buy a vehicle from a dealer: the price of the vehicle, your financing, and the value of your current vehicle. We've already talked about your financing, so lets talk about the other two: First, the price of the new vehicle; NEVER go by the MSRP, just remember, it is the SUGGESTED retail price which could be a lot higher than the fair market value of the vehicle. Even if the dealer gives you unbelievable discounts or credits. Tell the dealer you want to see the 'Dealer's Invoice" for the vehicle you are interested in. That invoice is what the dealer paid the manufacturer for the vehicle plus shipping costs. The dealer might include 'options' or 'add ons' on the invoice. That's ok because it gives you a starting point to begin you negoiation with the dealer. Your goal should be to give the dealer a fair profit for the vehicle without being rediculously over charged. Now there are dealers like CARMAX that have a flat price for their vehicles with very little room, if any, for negotiating. They act like a retail store.

    Dealers will offer to combine all three elements into the deal as a 'service to you.' But they will simply be trying to control the whole deal to get the maximum amount of money from you. These are three separate items, treat them as such.

    Now, the third element, your trade-in. You can trade in your old vehicle in hopes of getting a lower price on the new vehicle. That's ok, if you wish to to do it tha way, but just remember, the dealer will offer you a price lower that you could get by selling it to an individual. You might try Kelly Blue Book at to get an idea of the different values of your old vehicle before you decide which way you want to go. Important note: if you own the vehicle outright and sell it to an individual, then any money you get is pure profit for you. If you still owe money on it, your leinholder gets paid first and then you get what is left over, so make sure you sell the vehicle for at least the balance of the loan if you go that route.


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    Most Helpful Critical Review

    Extra payment application
    Helpful to 377 out of 405 people

    Read Finance charge and payments section carefully in contract. Any extra payment you make does NOT go toward the principal until you are three months ahead in payments. The extra is applied to next payment, does not go toward principal until you are more than three months ahead in payments and stay three months ahead in payments. While you can make extra payments toward the principle, it can only be done on-line.and must be done separate from regular payment. Thus charging you more interest in the long run.

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    Reviews (134)

    Totally Unsatisfied!
    Helpful to 2 out of 3 people

    First Capital One interest is really high.  I am a student in the medical field, they gave me a loan for my car a year ago. Now that i am done with school i have to do my externship working in a hospital with no pay for 4 months.  Have all my paper work ready, I have contacted Capital One bank 3 times about this matter to see how they can refinance or if they have a program for students since i do not want my credit to be affected because of my school. One of the Manager I spoke with on the phone, Chris, told me they cannot help in this matter and they will report me to the Credit Bureau after 30 days of no payment.  I just don't understant how such a well known Bank has nothing in place for students. Unbelievable that it is just about money!

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    Helpful to 2 out of 2 people

    You knew when you took out the loan you would have no income for 4 months. YOU should have saved the money to cover those payments because the loan is your responsibility. They are a bank and lending institution, of course it's just about the money. Doesn't sound like you're smart enough to be a med student or maybe this is just your welcome to the REAL world.

    Tmutt4488's reply was:    

    Helpful to 1 out of 1 people

    This is absolutely ridiculous. Of COURSE the loan is all about money! The finance company is not there to be your friend and emotionally nor financially support you. What makes you think you would get away with 4 months of no payments and no penalties? This isn't a student loan. Grow up and read the terms of any loan prior to trying to get away with purchases you cannot afford in the event you are unemployed.

    MarthaGalvez's reply was:    

    Smooth Process
    Helpful to 3 out of 4 people

    I am very pleased with my experience with Capital One Auto Finance. I had an approval within a few minutes. Uploaded my documents to verify my finances and identity. I chose several cars in my approval range. The next day I went to one of the approved dealerships and test drove all of my choices. I decided on a vehicle and thoroughly checked the vehicle out and of course the car fax was clean. I was out the door with my new vehicle within a couple of hours. Since I purchased my vehicle i have received a letter letting me know that there was a fee change and it would be lower than originally documented. This really was car buying made easy. From now on this is how I will purchase any new vehicles. It took the hassel and stress out of buying a car. 

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    A breath of fresh air
    Helpful to 14 out of 15 people

    Of all the steps to rebuilding my credit this was the most rewarding thus far. Being able to walk in the dealership and and shop for a car like a cash customer definitely lifts the heart. I initially went to traditional car dealers who, for some reason, still found it necessary to try haggling about down payment and what not but, that's not related to this great product/service Capital One offered. I ended up going to Hertz Car Sales who happened to be well versed in selling to customers using Capital One Auto finance. Got a great vehicle, with warranty and  had zero out-of-pocket. I didn't use the max amount allowed (near 28k) for my own reasons but, just crossing the 600 threshold and these folks really came through! A year ago I had to struggle at "buy here pay here" lots with a low 500, its a slow process but, it pays off in the end.

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    Helpful to 1 out of 1 people

    Hi , may I ask what your score was with credit karma ,when you took out the loan and for how much was you able to get financed . Thank you !! Elvira

    kekec's reply was:    

    Cannot be trusted for any reason.
    Helpful to 55 out of 70 people

    Don't trust this company.  I paid them for a due date change when I became disabled.  It was only $25 but after several months of auto payments found they had never changed the date and was charging late fees.  They also showed 30 days late for their ineffective procedures.  Cannot be trusted for any reason.

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    that's funny because I can go online and change my due date anytime I want had no troubles yet

    bear8888's reply was:    

    Helpful to 25 out of 27 people

    Cap One bought me I got a loan at the dealership I work at.  Yes the interest was higher but you have to crawl before you walk.  My credit score has jumped almost a 100 points within a year.  And I refinanced with NFCU and got a better rate.  But NFCU would not approve me at first.  

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    simple hassle free.
    Helpful to 8 out of 11 people

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    Thank you
    Helpful to 55 out of 56 people

    I needed a car. Capital One allowed that to happen. They financed my first car with a CS of 575. I did refinance with my credit union a few months later (btw, the CU would not give me the loan initially). After 2 years, I am ready to make a new purchase and Capital One will be my first stop.

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    If anyone need to get good credit score I recommend capital one 200% very good to start with in few months you will see the changes trust me. Go for it

    pepylove's reply was:    

    Helpful to 1 out of 1 people

    Here is a better idea, why dont you check with the dealer but ask them only for dealer finance... I did it with honda and i have honda financial and with only 620 CS they gave me .9% not even one % Capital One would never beat that.

    traviesso's reply was:    

    Need help
    Helpful to 16 out of 21 people

    Long process at dealer. I purchased a car Friday everything through capital one was done and I looked today and see the dealer ran my credit several places more than five. And I see my paper work shows one of their banks. Should it say capital one auto? They didn't tell me I was going with a lender through the dealer. I should have caught this. I am calling capital one tomorrow. Nor did they tell me they were running my credit through like they did once I could see. Shouldn't the finance be through capital one on the paper work? I hope this can be fixed it's been two days. 

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    Helpful to 3 out of 3 people

    I am looking at repairing my report also. SAME EXACT THING. I took in a preapproved offer from Capital One, Blossom Chevrolet ran my credit and I now have 19 inquiries on my report that stays for 2 years. They did not ask, but submitted a loan application on my behalf (but not at my behest) to 6-8 places. They did not beat the Capital One offer and I did not buy a car there. I was not until weeks after I purchased a new car at a different dealer that I found this big hit on my credit history. And yes - if you told them to finance through a specific lender - they are obligated to do exactly that or get your expressed permission and agreement on anything different that that.

    IndyRuss's reply was:    

    Helpful to 1 out of 7 people

    What happened @ the dealership is "shopping your credit". Shopping a clients credit for better aprs & financing terms. So NO, THE CONTRACT DOES NOT HAVE TO MATCH the " inquires on credit report. AND YES THE DEALERSHIP IS SHOPPING FOR THE BEST RATES $ f& I terms to be se what profitable for the store. While making you a happy customer also... YES THOSE PEOPLE DO WORK FIOR A LIVING Like you.

    Bygtim's reply was:    

    Helpful to 7 out of 9 people

    When you're shopping in a particular market, eg: car loans, all searches within a 2-week period count as a single search and are treated as such in calculating your credit score. This is because it's reasonable and expected that you might shop around a bit before choosing a car or loan company. It is a common ploy by dealerships to interject themselves into your loan process and replace your arranged finance with their own. It's your responsibility to pick up on this - you signed the paperwork so it was all laid out. However, it is likely the dealer at least matched and probably beat Capital One's offer, so you are likely as well or better off.

    plasticuser's reply was:    

    Helpful to 44 out of 52 people

    I was charged an extra $ 9 a day to have the auto loan, and when I paid extra money on the loan, it did NOT go to the principal of the loan. The extra money when to daily finance charge for over the next 3 months. I contacted them about the daily charge and adding money to the principal and was given the run around and the extra money was never applied to the loan principal. I was able to refinace with my credit union. Never again with Captial One.

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    How exactly do you get charged $9 daily for an auto loan? Im curious as Im considering a new car and was preapproved by capital one

    loyal4sure's reply was:    

    Helpful to 46 out of 57 people

    I've bought new cars, but they were all when I was young and stupid and didn't care if I effed up my credit. Now that I'm older, and I DO care, I also KNOW that my APR wasn't going to be great if I had to get a new car right now. My older car broke down finally, and it didn't make any financial sense to put $3k worth of repairs into a $500 car. I could've bought another used one, but that didn't make much sense, either, to be quite honest. We needed something reliable and that had a warranty, in case anything went wrong. I wasn't even sure anyone would approve us. But, Capital One did.

    We went into the dealership, we haggled ( some people might not like to haggle, but I do. I got an EXCELLENT deal.) and walked out with a 2014 Ford Focus with only 4l miles on it and plenty of warranty left over. My APR is ridiculous, but credit isn't great. That's what happens when you screw up. Consequences. BUT, I have a reliable car that is fun to drive and that is great on gas mileage. I seriously couldn't have been happier. Thanks, Capital One. AGAIN!!!

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    Curious to what your CK credit score was at the time. I'm in the exact same boat. I don't want to get my hopes up just to have the rug pulled from under my feet.

    Mykico's reply was:    


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    Company Overview

    Capital One offers loans for new and used cars through select franchised dealers, as well as auto loan refinancing. Minimum loan amount is $7,500, and approval can take as little as sixty seconds. The website offers tools to help consumers manage their auto loan and keep them updated on their auto loan application status. Financing is not available for commercial vehicles, motorcycles, or recreational vehicles. Customer service is available online or by phone.

    Capital One, founded in 1988, is a Fortune 500 company and is a diversified financial services company, offering an array of credit, savings, and loan products for consumer, small business, and commercial clients. Capital One serves customers in approximately 1,000 branches located primarily in New York, New Jersey, Texas, Louisiana, Maryland, Virginia, and the District of Columbia.