Such a terrible experience. Three days ago, I received approval (and a pretty good rate), but they still have not provided the loan documents to sign which is of course required by the dealer to deliver the car. In fact they have sent me no notifications whatsoever. I just keep calling and they tell me a different story every time.

Great rate and super fast process.

I been with bank of America for 5 years they want help for my credit score

My husband and I applied for a Commercial Auto Loan under our business name and Bank of America excluded my husbands name and only put the wifes name and the business name. Now I have never been in business in my life and I have a slightly lower FICO score. My husband is the one who has always been in business and should have had his name on the loan as it was on the loan documents. I was shocked and scared to take on such an enormous debt. The customer service of Bank of America is very poor. While the loan officer was okay but this tricky way is an odd way of doing business. I do not know why they refused to put my husbands name on the application. Very fishy business.

I secured a loan to purchase a hard-to-find car within a necessary time frame and was assured the funds would be available on the day required. The funds were listed as "available today" on my account that morning. The owner drove the car over 100 miles one day before leaving country for the holidays to meet me at the bank branch where we were told that, despite the funds being promised and listed as available, they were pending and unavailable, even though the car owner is also a BOA customer. The circular nonsense of an explanation we received was absurd and insulting. BOA managed to ruin the Thanksgiving holiday for both of us. No apologies, no reasonable explanation. They are incompetent and dishonest. I am moving my checking, savings and brokerage accounts elsewhere. Good riddance to these incompetent, thieving weasels.

My car has been sitting at the dealership for days now because they can't figure out what's going on. I was already approved and payments set up and still no car, no check, I REGRET EVER GOING TO BANK OF AMERICA.

As a licensed used car dealer I can't stress enough to stay away from getting a used car loan from BoA. Their bureaucracy and processes are so complex and obtuse that it often is a huge PITA for both the buyer and the dealer.

Denied loan with a bogus reason of insufficient credit. Terrible experience. Customer service as well as branch advisors are not helpful.

The process takes too long and the initial customer service agents to call in after pre-approval are very rude. Feels like i am calling the IRS

Don't bother! They advertise quick approval but they take 4-5 business days to give approval. I have top of the line credit and should have been given the instant approval they advertise - will not apply to Bank of America for any time of loan every again!