Bank of America Auto Loans

Reviews: Bank of America Auto Loans

Reviews: Bank of America Auto Loans

Bank of America Auto Loans

Overall lender rating

2.0
out of 5
84 reviews
from Credit Karma members

Most helpful positive review

Jul 10, 2019
2010 f 150 Great experience
Credit Karma member

Great experience with my local bank everyone seems to understand my needs at this bank

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Most helpful negative review

Oct 06, 2021
Don't waste your time
Credit Karma member

Don't even bother. It's like they don't want your business, the agents are jerks the process is long and time consuming, their rates are not competitive. The whole experience is bad. Most people think "Oh I need a loan, I will go to my bank" don't.

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Member ratings

APPLICATION_PROCESS
CUSTOMER_SERVICE

All member reviews (84)

17
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3
57
Mar 10, 2023
Terrible Customer Experience
Credit Karma member

Such a terrible experience. Three days ago, I received approval (and a pretty good rate), but they still have not provided the loan documents to sign which is of course required by the dealer to deliver the car. In fact they have sent me no notifications whatsoever. I just keep calling and they tell me a different story every time.

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Feb 23, 2023
Great
Credit Karma member

Great rate and super fast process.

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Jan 26, 2023
A place can help me
Credit Karma member

I been with bank of America for 5 years they want help for my credit score

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Jan 08, 2023
Read and think why they did it this way...
Credit Karma member

My husband and I applied for a Commercial Auto Loan under our business name and Bank of America excluded my husbands name and only put the wifes name and the business name. Now I have never been in business in my life and I have a slightly lower FICO score. My husband is the one who has always been in business and should have had his name on the loan as it was on the loan documents. I was shocked and scared to take on such an enormous debt. The customer service of Bank of America is very poor. While the loan officer was okay but this tricky way is an odd way of doing business. I do not know why they refused to put my husbands name on the application. Very fishy business.

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Nov 22, 2022
Lying Scumbags
Credit Karma member

I secured a loan to purchase a hard-to-find car within a necessary time frame and was assured the funds would be available on the day required. The funds were listed as "available today" on my account that morning. The owner drove the car over 100 miles one day before leaving country for the holidays to meet me at the bank branch where we were told that, despite the funds being promised and listed as available, they were pending and unavailable, even though the car owner is also a BOA customer. The circular nonsense of an explanation we received was absurd and insulting. BOA managed to ruin the Thanksgiving holiday for both of us. No apologies, no reasonable explanation. They are incompetent and dishonest. I am moving my checking, savings and brokerage accounts elsewhere. Good riddance to these incompetent, thieving weasels.

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Jun 02, 2022
WORST EXPERIENCE
Credit Karma member

My car has been sitting at the dealership for days now because they can't figure out what's going on. I was already approved and payments set up and still no car, no check, I REGRET EVER GOING TO BANK OF AMERICA.

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Apr 28, 2022
Unbelievably cumbersome for both buyer and dealer
Credit Karma member

As a licensed used car dealer I can't stress enough to stay away from getting a used car loan from BoA. Their bureaucracy and processes are so complex and obtuse that it often is a huge PITA for both the buyer and the dealer.

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Apr 23, 2022
don't waste your time.
Credit Karma member

Denied loan with a bogus reason of insufficient credit. Terrible experience. Customer service as well as branch advisors are not helpful.

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Apr 05, 2022
Bad Experience
Credit Karma member

The process takes too long and the initial customer service agents to call in after pre-approval are very rude. Feels like i am calling the IRS

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Mar 10, 2022
Don't bother unless you have 5 business days
Credit Karma member

Don't bother! They advertise quick approval but they take 4-5 business days to give approval. I have top of the line credit and should have been given the instant approval they advertise - will not apply to Bank of America for any time of loan every again!

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1-10 of 84

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