So worked as a banking center manager at Bank of America for 5 years. We didn't do auto loans in the branch so we would put the customers on the phone with a rep in that department or steer them to applying online. I will tell you the truth. You'll need a score of around 800 or more and a very low Debt To Income Ratio (DTI under 27%) to get approved. If you are approved (which was surprisingly rare) then you'll have a letter of approval to take to the dealer at which point you can sign and drive away. You'll know literally within seconds if you're approved or not in most cases. Sometimes they'll need more information or proof from you and usually if you provide it, you'll get approved. The rate will be one of the lowest out there and you'll get all the perks of free banking, including free safety deposit box. It's nice and easy to pay your loan online from your BofA checking.
I will say that the autoloan department is a very different breed of customer service from other departments in the bank. Just about every single one I ever spoke with when helping a customer had two brain cells and could care less about approving someone. If you're lucky, you'll get someone who has a brain and excellent customer service. The bank had made the move to really cut down on auto loan approval, got rid of the people in that department and hired a bunch of poorly trained, low salaried individuals. We used to do them in the branch when I was a personal banker 10 years ago. The approval process became much harder after they made changes.
In a nut shell: Excellent rate, easy process, must have low DTI and excellent credit (true excellent--although I have seen a few slip though the cracks in the high 700's credit score), customer service is a hit or miss. Definitely go into a branch and speak with a manager if you have a problem so they can hash it out with them. If the manager wants to stick you on the phone with that department, then go to a different branch until you get a manager who will fight for what's right. If your manager can not come to a solution, go to the district manager (it will be hard to speak with them, so go down to their office and bug them daily when they don't call you back-- you'll have almost guaranteed results of a solution that way, once they get invovled) Try to work it out with these guys alone at your own risk. Basically, you'll get a great loan, have an easy application process and be able to sign and drive away with no hassle, if you're very credit worthy. I hope this help you understand BofA's auto loan.