I have been USAA over 15 years , perfect credit score , many accounts with them. Inquired for a used car loan and quoted 9% Apr , looked into refinancing one car and was quoted 18% Apr . They are running off customers with these rates!!! My locals banks quoted 4.5APR - 6.5 with my credit history and a 800 plus credit score. Guess they don't want to make loans anymore.

My husband was military and has been with USAA for insurance now for 13 years. I called, wanting to get a loan for a brand new 2022 car, which we would be trading our 2021 for. I requested a loan of $35,000. I was counter offered $10,000! When I asked why she said they don’t tell her (the first I’ve ever been told that) and tried to say my credit score or hard inquiries on my score was probably why. I do not have any recent inquiries on my report and I have a credit score of 748 with one agency and 736 with the other. I got approved for financing and refinancing no problem on my 2021 with a score in the 600s. Absolutely ridiculous.

I have a car loan with usaa, I called and asked them to change my due date, have done in the past no problem with other loans. When I called I was told that they no longer allow that, and you would have to refinance your vehicle to get it. I told them why would I refinance my loan when I have a longer interest rate them what they offer not

My wife and I use USAA for almost everything. We have our mortgage, auto insurance, banking, savings, jewelry insurance, and kids accounts. I decided to try them for an auto loan, as I’ve been working very hard the last few years on my credit. Mine is upper 600s almost to 700, and my wife’s is almost 800. Did the application in my name with her as a co-signer and in seconds we were approved for $75K! And with only 2.69% interest! It was fast and easy. All I did was emailed the approval letter to the dealership, then went down once they had everything ready to sign. I’ve seen a lot of negative reviews, but maybe something’s changed lately. I don’t know but I absolutely love USAA and will now use no one else for financing.

I have financed 6 loans through USAA now and have always received amazing rates and the process is so fast. I would never use anyone else. Several times, I even applied on my phone through the app while sitting in the dealership parking lot. The dealer check was emailed to me within minuted, done deal.

I applied for a loan jointly with my girlfriend to see what kind of interest rate we could get on a fairly inexpensive used car that is only a year or two old. We both have credit scores close to or higher than 700 with all 3 credit agencies, combined yearly we make 15x the value of the loan, I've been a USAA member for 22 year (CC holder with them for 5), and we live well within our means. We were very surprised (and appalled) to hear our interest rate upon approval: 13.75%!!! This included the meager discounts for using their car buying service and automatic payments. I told the lady "you have got to be kidding me" when she told me the result. USAA was supposed to be this amazing place where customer service and low rates were offered to military members and their families, a place where you could get a lower interest rate than the giant loan shark corporations would give you. Apparently they're just as bad, if not worse! All the best customer service in the world won't make me feel any better about this ridiculous rate! MY CREDIT CARD--WITH THEM-- HAS A SUBSTANTIALLY LOWER INTEREST RATE THAN THE AUTO LOAN THEY OFFERED ME!! I received rates that were ~7% lower from both Capital One and Bank of America. You used to be great USAA, what happened?

They will work to get you approved and take care of getting you the loan as soon as possible, with as little information on the loan as possilbe. In my opinion they don't give you enough information and the process should be explained better. Nobody has the same answer from them and the customer service has really taken a nose dive in the last couple of years. They used to be top notch, now they are average at best. I will never use them for anything again. I could go into further details on the whole thing, but who cares? I am cancelling all 3 credit cards, car insurance, checking and savings with them after this car loan experience. My customer loyalty over the last 15 years means nothing. That is all.

I am retired from the Army and have been with USAA for 6 years; currently only have Auto Insurance with them. I refinanced my old auto loan with USAA and they gave me a 4% rate. I had a co-signer that had amazing credit. Without my co-signer, USAA would have denied me instantly. I paid my vehicle off with them early and honestly would not reccommend them to anyone who has young credit. USAA is known for denying people credit of any sort, whether they have been with them for years or not. Their credit measuring tools are tough, so don't expect them to be leaniant because we are veterans. I currently bank with Navy Federal and highly reccommend them and if you live near a local branch go inside and get to know the people. Getting credit on your face hasn't completely died.

I had been with USAA for over 3 years and applied for their credit card and an auto loan twice. Both times I was turned down. I recently opened an account with Navy Federal credit union and was instantly approved for a 2600 dollar credit card and they refinanced my auto loan at a much better rate. I am closing my accounts with USAA!

I have been a customer of USAA for 10 years and while I was in the military they were outstanding, but it seems just like the Army once you get out they don't care to help you. I have an existing loan from them and I was looking to trade that car and get another loan for a little more than I owed, I needed a truck to start a business. USAA told me to get bent, I have never missed a payment nor been late. I used to recommend USAA to everyone who was qualifed for an account with them, not only will I be closing my accounts with them but I will not recommend their services to anyone in the future. You lost a very loyal customer for a mere 1000 bucks.