MotoRefi Reviews

MotoRefi Reviews
4.8 out of 5 stars
25 Reviews

From Borrowers in the last year


Application Process

4 out of 5 stars

Customer Service

4.5 out of 5 stars

5 5

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These reviews were written by current and former borrowers in the last year.

Nov 13, 2019
Horrible experience
aharmeye Borrower

Was initially quoted to save $70-ish a month on my refinance. The Bank they went through requires you to open a savings account that I don't want or need. I picked other but the bank didn't like that so they had to redo the contract and the monthly went up so my savings had dropped.

USPS lost my power of attorney in the mail bc of wrong postage causing delaying the payoff of previous lien holder. Rate went up then too.

I was promised a gift card for my troubles with the POA and still haven't heard anything from them about it. Customer service was very quick to constantly call/text/email to make sure I did my part but I have not heard anything since I signed the contract.

ive refinanced a previous vehicle and it didn't take the 4 weeks like this did. Not Impressed at all.

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Nov 08, 2019
Excellent and fast service
TNewhouse72 Borrower

The application process was easy. I only had to mail in the POA forms, the rest was done electronically. Payment setup with my new loan was a little difficult, but that was the fault of the Bank, not MotoRefi. Customer service was polite and professional and kept me informed every step of the way.

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Oct 29, 2019
seamless refinance
gemo72 Borrower

this was very easy due to the representative (Rashaka) walking me through the entire transaction and keeping me aware of what step we were in the process!  Wonderful customer service skills!

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Oct 13, 2019
Smooth and Easy
Drm2191 Borrower

They walk you through the process step by step and are super helpful!

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Sep 28, 2019
So Easy!
Harl1 Borrower

The process was so easy! Jennifer was especially patient when I had not sent the correct documents. I appreciated her help!

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Sep 10, 2019
biggmiketg2 Borrower

You guys did an amazing job! Process was quick and you always were avail for questions. Thanks for all the help! 

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