I was hesitant at first to refinance, but my interest rate went down 3%, so I switched to this company. In the past few months, I've been at least a week late every month due to a temporary change in my financial situation to where I fell behind. I called them up and they allowed me to apply for a two month extension so I could get my finances in order and get back on track. They mentioned that they only give out so many a month, so I didn't get my hopes up. After a couple of days, I didn't get a call or email, so I was worried about if it went through or if I was going to continue to struggle. I decided to go
online and view my account, where my due date had already been changed. I am very grateful for them working with me because they didn't have to.