Exeter Finance Reviews

1.6 out of 5 stars
72 Reviews

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2 out of 5 stars

Customer Service

2 out of 5 stars

1.5 5

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Most Helpful Positive Review

Mar 11, 2017
If you keep up with payments on time..
Anonymous Borrower

Exeter is like any other financing company.  If you make your payments on time, and even if you don't and call them ahead of time, you should not have anything to complain about.  When we purchase a car and agree to their terms, we have to be diligent in keeping up with our part of the contract (paying).  I' was late one time for 15 days after the due payment, and they never called me harrasing about the payment.  I did call them on time and set an expected payment date.

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Most Helpful Negative Review

Feb 18, 2017
High interest rates and no refinancing
meckad Borrower

Pick another loan company. I have made 25 payments on the loan it only went down $2,000 and the car payments are almost $600 a month. It's almost like being scammed. Going on 3 years in this contract I will end up paying over $40,000 or car not even worth $25,000 brand spanking new. Oh yeah they don't put gap insurance in this overly priced loan either so If you stay this in this contract for over 1 year your screwed.

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These reviews were written by current and former borrowers in the last year.

Aug 15, 2017
The worst experience ever!
Ponina Borrower

They are truly thieves! On the $11000 how much I needed to finance they charged me 26% interest, saying that I can pay it off any time, so the interes will not apply. Guess what?? After 2 years of paying, my debt is still the same, cause, so far they took $8700 from me and applied it only on interest. Don't ever do any business with them.

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Aug 08, 2017
Drag their feet, don't get things done

Bought a car 3 months ago and they still haven't got the title. My insurance wants to pay off the loan but Exeter wont let them for the reason previously stated. They do however want me to continue making payments on it with interest. So you'll demand I continue to pay $255 a month but wont except a total payoff? Makes sense, NOT

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Aug 03, 2017
Anonymous Borrower

Worst company in the world for auto loans.... first 4 months they were auto drafting my account 2 times per month.... then for some reason then took me off auto drafts didn't inform me view phone, email, or mail nothing and tonight my car got repossessed.... with my kids 30 minutes away at babysitter and they wouldn't let me get the cars seats... worst company in the world to get auto loan. I would rate 0 stars for them....

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Aug 02, 2017
It was a start...
Anonymous Borrower

My credit was less than perfect and I couldn't get approved for an auto loan at the "big" banks. I was approved for a $16000 loan through Exeter at a rate of 21% for 72 months. I would pay more than $30, 000 over the life of the loan. I wasn't comfortable with this but it was a start. After making 5 payments of $420, I approached my credit union because my credit score had improved to mid 600's. My credit union approved me for a refinance at 5.22% ($338 per month) for 60 months. That's also 7 months off the Exeter 72 month term I originally had. The best decision I ever made. My advice is that if you absolutely have to go with Exeter, make your payments on time for about 6 months. Hopefully, your credit improves (assuming you have no derogatory records like bankruptcy, collections, tax lien, etc.) then you can approach a credit union or another bank for a refinance.

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Jul 28, 2017
Simple
AnthonyRR Borrower

I dont want to discuss the loan its simple. What i do want to share is how Exeter handled a bad situation and made things oh so mich better. Back in February i was in an accident and blew the engine in my car. With this being said
I didnt have rental insurance amd lost everything. All i had left was a car with a blown engine amd a monthly payment i could no longer afford as i worked 25 miles from home and no piblic transportation to get me to and from. I fought Western General for 6 montha to get them to cover the accident. Whixh they called me a liar several rime through the process and i sent them all documents to support the up keep of the car. That was Western General Through this process i got the collection call and the charge off call and when i finally received the check signed it and sent it to Exeter to endorse and send it to the bosy shop. I found out they were going to repo my car once it was fixed. So i ask the lady if i could speak with a manager. Which she didnt hestitate ans got her manager on the phone. I explained everything that had happened and why i had fell behind on my payment. This lady stop the reposseion on my car. She set me up with a layment plan to get bavk on track amd it wasnt a rip your lips off plan. Very responsible. This lady had no idea what she had done for me. She gave mey life back that an insurance company had no problem taking away from the lack of promptness of takomg care of their customer. To Western General I was a meak number. To Exeter I was a customer. I know that many Finance companies would think twice or even offer to do this. Exeter did and didnt have to. So is Exeter just a finace company and are you just dollars signs to them. Oh no! Exeter is one of thee best finance companies I've dealt with. Witb thia being said I want to thank all at Exeter and to the lady manager that did what she didnt have to do. Got my business now and for my next vehicle coming up!! Now my intrest rate is because I became a high risk and not because rhey choose this for you. But to be given a chance at a loan after a fubar. Ill pay it!

Thanks so much Exeter!

Anthony R

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Jul 28, 2017
Simple
AnthonyRR Borrower

I dont want to discuss the loan its simple. What i do want to share is how Exeter handled a bad situation and made things oh so mich better. Back in February i was in an accident and blew the engine in my car. With this being said
I didnt have rental insurance amd lost everything. All i had left was a car with a blown engine amd a monthly payment i could no longer afford as i worked 25 miles from home and no piblic transportation to get me to and from. I fought Western General for 6 montha to get them to cover the accident. Whixh they called me a liar several rime through the process and i sent them all documents to support the up keep of the car. That was Western General Through this process i got the collection call and the charge off call and when i finally received the check signed it and sent it to Exeter to endorse and send it to the bosy shop. I found out they were going to repo my car once it was fixed. So i ask the lady if i could speak with a manager. Which she didnt hestitate ans got her manager on the phone. I explained everything that had happened and why i had fell behind on my payment. This lady stop the reposseion on my car. She set me up with a layment plan to get bavk on track amd it wasnt a rip your lips off plan. Very responsible. This lady had no idea what she had done for me. She gave mey life back that an insurance company had no problem taking away from the lack of promptness of takomg care of their customer. To Western General I was a meak number. To Exeter I was a customer. I know that many Finance companies would think twice or even offer to do this. Exeter did and didnt have to. So is Exeter just a finace company and are you just dollars signs to them. Oh no! Exeter is one of thee best finance companies I've dealt with. Witb thia being said I want to thank all at Exeter and to the lady manager that did what she didnt have to do. Got my business now and for my next vehicle coming up!! Now my intrest rate is because I became a high risk and not because rhey choose this for you. But to be given a chance at a loan after a fubar. Ill pay it!

Thanks so much Exeter!

Anthony R

more ...
Jul 28, 2017
Simple
AnthonyRR Borrower

I dont want to discuss the loan its simple. What i do want to share is how Exeter handled a bad situation and made things oh so mich better. Back in February i was in an accident and blew the engine in my car. With this being said
I didnt have rental insurance amd lost everything. All i had left was a car with a blown engine amd a monthly payment i could no longer afford as i worked 25 miles from home and no piblic transportation to get me to and from. I fought Western General for 6 montha to get them to cover the accident. Whixh they called me a liar several rime through the process and i sent them all documents to support the up keep of the car. That was Western General Through this process i got the collection call and the charge off call and when i finally received the check signed it and sent it to Exeter to endorse and send it to the bosy shop. I found out they were going to repo my car once it was fixed. So i ask the lady if i could speak with a manager. Which she didnt hestitate ans got her manager on the phone. I explained everything that had happened and why i had fell behind on my payment. This lady stop the reposseion on my car. She set me up with a layment plan to get bavk on track amd it wasnt a rip your lips off plan. Very responsible. This lady had no idea what she had done for me. She gave mey life back that an insurance company had no problem taking away from the lack of promptness of takomg care of their customer. To Western General I was a meak number. To Exeter I was a customer. I know that many Finance companies would think twice or even offer to do this. Exeter did and didnt have to. So is Exeter just a finace company and are you just dollars signs to them. Oh no! Exeter is one of thee best finance companies I've dealt with. Witb thia being said I want to thank all at Exeter and to the lady manager that did what she didnt have to do. Got my business now and for my next vehicle coming up!! Now my intrest rate is because I became a high risk and not because rhey choose this for you. But to be given a chance at a loan after a fubar. Ill pay it!

Thanks so much Exeter!

Anthony R

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Jul 25, 2017
They approve you when you can't afford
Anonymous Borrower

They'll set you up for failure

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Jul 22, 2017
Horrible
Anonymous Borrower

I have had my car for three months now! I paid a down payment, the next month I paid it on time. The following month, I was two weeks late (they are not supposed to report to your credit until 30 days) so I talked to a representative and set up a payment to be taken out of my account. They TOOK it out of my account but they are still saying that I am passed due for that amount and have now sent their threatening mail letters to me. I have bank statements as well as proof on their website that I am not late. I would NOT recommend financing anything with this company! 

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