Clearlane, powered by Ally Reviews

2.6 out of 5 stars
5 Reviews

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

3 out of 5 stars

2.5 5

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These reviews were written by current and former borrowers in the last year.

Nov 16, 2018
Garbage
Patmahomes Borrower

The underwriting process is ridiculous. The agents are not properly educated on regulations for your particular state. Throughout the entire process I was having to help them do their job and teach them what forms are needed to fulfill a loan and register a vehicle. Would not recommend for anyone.

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Nov 06, 2018
I had a great experience
Peoplest Borrower

Had a great experience Easy staff to work with 

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Aug 03, 2018
I've had a great experience so far
kevinkey Borrower

The negative reviews here made me quite skeptical, but so far I've had a pleasant experience dealing with Clearlane and Ally. They were prompt to respond to my application, I got a call from a loan specialist (apparently this part is required by law in California), I submitted additional information by mail (required by California DMV), and was kept up to date during the entire process. And my loan funded a week later. The representative I've been working with is Chris Zawacki and I have nothing but praise for him and Ally/Clearlane so far.

If anyone isn't hearing back from this company, be sure to check your spam folder. Initial emails from this company got falsely flagged as spam by Google. 

Oh, and the only fee I had to pay was a nominal $35 DMV fee. I did NOT need any gap coverage - though my truck is, fortunatley, worth much more than the balance of the loan.

Anyways, whenever I called Ally/Clearlane they answered the phone promptly and were a pleasure to work with.

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Jan 19, 2018
Zach321 Borrower

Horrible company whos support tiers which needs complete overhaul. Past loan was with them. Once payout was complete, They sent me to collections for false charges, invalid balance and has resulted in months or communications with incompetent employees. Still fighting with them 3 years later on a paid in full account.

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Oct 31, 2018

I went through Ally Bank. Did you get a paid in full letter? That's evidence right there. Send it to the agencies and the Credit Bureaus.

 
Jan 14, 2018
LIMBO. Customer service sucks!!
jrr333 Borrower

I Applied.  Was approved and received a message someone would contact me.  after waiting 2 weeks, I searched for their number, called and asked whats up.  Theu said someone would get back to me.  Of course I said "cancel the application!!"  This company knows nothing about customer service.

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