DO NOT GO WITH STATE FARM!!! They are the most disorganized company I have ever seen!! Been waiting a week and still dont know what my premiums are after making some changes. And they are willing to loose $6000 a year of premiums over a $300 back charge?!?!??
I tried an online quote with Progressive. Then I followed up with sales rep for more information. As requested, I sent them pictures of my cars, vin numbers, address verification for my kids, etc. The number of emails that were exchanged were about 20. I then received an email stating that my quote was approved and that I could pay online to begin policy. The website would not allow me to retrieve my quote - so I called customer service. This time the service rep took my info and began a whole new quote. She then said my info had to go to underwriting and said she would follow-up with me the next day along with Underwriting in the call. No call came. I received another email that my quote was approved but wasn't able to pay. So I called to see what was going on with my quote and they said that I had to start my quote AGAIN. They said it was an internal issue and that although it was their issue, I would have to begin the quote AGAIN. Total of 4 calls made that were atleast an hour long each, speaking to both underwriting and sales. The last call the sales rep said underwriting would call me back, but of course, I never received the call. The worst insurance
If you are thinking on getting Infinity Insurance, Don't do it. They ignore your calls and emails and lie at you. It's been months since we made a claim and still haven't gotten any of the money they said they would have to pay for the total loss of the car. They took the vehicle on March 17. They had us signed the DMV release and send it to them so they could START the case. Now they have the vehicle, the DMV title signed and wont answer calls or emails. Infinity is a total scam.
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