Had them for years and never had to make a claim. This year had a cracked windshield and they replaced it same day. Later this year had storm damage on roof. They had adjuster out following week and a check to help fix it the next. Great work and easy process!
It is just the basic coverage to meet state requirements, but that is all I really need. I get a great rate and the longer I am with them I get better rates for being a loyal customer. Reps are great on the phone and my rates never went up after an accident that was not my fault!
Good straight forward auto insurance, easy to sign up and print proof of insurance the same day. Great option when your past insurance company hikes prices for seemingly no reason and you can't talk them lower/ don't want to waste your time. Customer service line was friendly and helpful but made a few typos as far as correcting an error in the spelling of the autoload lienholder's name. Required about 3 emails and 3 phone calls to finally get this straightened out, very strange but maybe that's the San Francisco culture, who knows. Lets see if they can disrupt the old and sluggesh insurance system to a better way to handle business and grow a cult like following with brand loyalty similar to the likes of Tesla and T-Mobile. Or will they let greed set in and return to the old game of price hikes every renewal period, sometimes subtle enough so maybe you won't notice. Others have complained of these price hikes on other review sites but hard to verify, most didn't seem to confirm their idenity, maybe for fear of backlash. I guess only time will tell.
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