Since the beginning of my membership I have always received excellent customer service anytime I have called in! This company by far has the best policy discounts upon qualification. I'll admit, I joined in my lower twenties with not the best record and USAA still gave me amazing rates! I now have 2 auto insurances with them as well as a few other services! I will always stay with them and and I would Highly recommend them to anyone!
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Look out! I've been a USAA member for 10 years. I've had their auto insurance the entire time but have never had to use it. I've never had a claim or accident and my insurance is going up $250 this year. USAA said it was a statewide increase however my neighbor's policy did not increase. I've seen this trend for the past several years and have been unhappy with USAA's performance. At one point they were untouched in all categories. Now I think if you look around you can find better in each individually.