I ABSOLUTELY LOVE BEING WITH USAA!!! I have ALL of my insurances through them, and wish I had swapped WAY before I actually did.. I've been with them for a few years now, and can't ask for better coverage, better customer service, & most of all can't ask for better prices.. They cut my previous homeowners insurance premium by more than 50%.. I was paying $1700 annually for homeowners & I now pay a little less than $800/annually, and that's with double the coverage that I had, with my previous insurance company.. Auto insurance is the same, as well... They cut my premium almost in half, and that also includes double the coverage that I previously had, as well... So since i have swapped insurance, I now have DOUBLE the coverage for less than half the price that I was paying, at my previous insurance company... I absolutely love USAA and they didn't give me any problems what so ever when I had to make a claim.. Everything went so smoothly.. I have had nothing but GREAT EXPERIENCES with them, since I've been there.... My ENTIRE FAMILY has now changed over to USAA , & they love it as well.. We've had great experiences, and I would suggest to anyone, to Just give USAA a try... Atleast get a quote from them, & you Will see just how much you can or will save... Especially on homeowners! They worked wonders for me!! They even have health care insurance.. I ABSOLUTELY LOVE THEM!!! THANKS SO MUCH, USAA!!
Most Helpful Positive Review
Most Helpful Negative Review
I have had USAA for about 5 years now. I joined them when I was still active duty because the rates were cheap and they had policies specifically geared for deployments when your not using your car for 14 months straight. I would rate this as a good company until I had a recent claim for my vehicle. Starting the claim was easy and they gave me a offer very quickly. The offer that they made was $2000 under the value of my car. USAA reps then continued to try to tell me that the value of my 15 year old car was the amount that I owed. Even though I payed have my cash up front for the vehicle and financed the rest. Then what continued after that was a 2 month battle where USAA would not negotiate with me at all. They even started blatently ignoring my calls and refusing to answer my resonable questions on their claims message board. In the end, I got $2800 more dollars after I hired my own auto appraiser and when through my states dispute process, which costs $800. Overall the loss on my vehicle took 6 months to resolve because USAA. Most disputes only take on average 1-2 months here in WA. Very displeased and I feel betrayed by a company that specifically targets veterans. Don't get sucked into the same trap that I did.