I have had Safeco for quite some time now and have never had an issue. Great coverage, at a great price. I think in some of the negative reviews the issue was with an independent agent and not the company. Just be careful when choosing your agent, other than that the company has been great!
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We've had Safeco for 10 years for our auto, home, rental property, and umbrella. Finally getting around to switching companies. We've never filed a claim on any of the policies so I can't speak to their claims resolution. However, with the auto, when we moved to a new home the price went up because "we were moving to an area with a higher accident rate". When we moved back to our original home 6 months later, the price went up again (should've gone down right?) When we got rid of one of our two vehicles, the price went up again - and I'm not talking the per vehicle price due to a multi-car discount, I'm talking the total price of our auto insurance went up. My husband's feeling is that any chance they have to make a change to your policy gives them the chance to requote it and raise your rate. Thru all this, no accidents, tickets, or claims filed. The agent was not willing to talk to Safeco about it. Just said she'd tried to talk to them in the past and they were unresponsive - even to their agents! I just got a quote back from Travelers and it's $340 less per year.