Great service; easy to use website
Most Helpful Positive Review
Most Helpful Negative Review
The Chat agents as well as Customer Care agents are extremely rude and inconsiderate.
I was on a payment plan and half way through, due to change in my address, the policy amount was increased. As a result the entire increased amount was added to the last bill. since the amount was too much, I asked if they can add one more bill and split the last payment. I would still have been i the policy period and it would have worked out fine. But the agent refused to do so. On top of that, rigidly said its not doable. Its a small request I made and fairly simple to implement, I dont see any reason why the agent had to be rude.
Highly disappointed with Progressive. Their immediate response to any exception scenario is that customer can cancel the policy. This is no response!!