I purchased my policy online and love that I can handle anything online or on the phone. I had a claim where a dump truck showered my car with rocks. They had a professional rep come with the vehicle from the commercial. He gave me a check there and told me to call him when I was ready to repair (had to wait for the deductable). When I later got it to the shop the same rep called and told me he reinspected my vehicle and would handle everything with the rental car and the shop.
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If progressive would quit making all these stupid commercials with flo, maybe insurance premiums wouldn't raise due to paying that chick more money, the snapshot is a joke. My premium with multi car was running me $128 a month with a perfect driving record. They wanted to raise it by $90 every six months when I renewed, I switched to geico and now my premium full coverage on my two cars and motorcycle runs me $102 a month. Get rid of all your dumb commercials and start taking a care of your customers before they go some where else like I did