Great service; easy to use website
Most Helpful Positive Review
Most Helpful Negative Review
This company could care less about customers. They follow the tenant if we can we will. Like adding my boyfriend's 21-year-old daughter onto my policy without my implicit consent. Yes, they sent emails that looked like junk mail ads with the subject line "Insure your newly licensed driver today." I didn't have a newly licensed driver. Why would I open that? But even if I had, way at the bottom, in tiny fine print they say "call us or we're adding her." Easily remedied you might think. She has insurance, always has, with someone else. She's a Marine and lives in South Carolina, where she is stationed. They will give me the three hundred some odd dollars they added to my premium and took from my account back. Nope. Not all of it. I had to provide a W2 to prove she doesn't live in my home. Imagine that. It's MY policy. I showed PROOF that this individual was insured elsewhere and had always been with no lapses. And still, they want her listed as a driver so they can keep my premium up. The manager I talked to said they were "required to." By law? I ask. Well no I didn't say that. "By the state of Virginia?" Well no not that either. It's an agreement. They don't have to do this. They don't have to add people you don't ask for on your policy. But they can. So they do. And when you call them on it, they could easily remove said people. But this organization CHOSE to lose a customer of 8 years rather than give me a hundred bucks back. No thank you. Never again.