Infinity Auto Insurance Reviews

Infinity Auto Insurance Reviews
1.0 out of 5 stars
5 Reviews

From Policyholders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

1.5 out of 5 stars

Customer Service

1 out of 5 stars

1 5

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These reviews were written by current and former policyholders in the last year.

May 02, 2020
Nightmare
thelastjaguar Policyholder

If you are thinking on getting Infinity Insurance, Don't do it. They ignore your calls and emails and lie at you. It's been months since we made a claim and still haven't gotten any of the money they said they would have to pay for the total loss of the car. They took the vehicle on March 17. They had us signed the DMV release and send it to them so they could START the case. Now they have the vehicle, the DMV title signed and wont answer calls or emails. Infinity is a total scam.

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Feb 14, 2020
Worst insurance do not go with them!!!
Sunni082 Policyholder

First of all it's hard to get ahold of anyone unless you call customer service then all of a sudden they call you back right away with an excuse. I was trying to call for about 3 weeks and nothing then when I called customer service they called me back that day! she said she would send me a list of preferred body shops to pick one from and so I did and now she's saying it's going to take longer because they didn't pick that one when it's right there on the text that she sent me. I pay my bill which is not cheap on time every month and here I am with no car that I'm making a payment on and also paying for rental car until this gets figure it out. Once my policy is over I'm canceling!

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Feb 13, 2020
POOR SERVICES
gyebie Policyholder

I HAD A CAR INSURANCE WITH INFINITY FOR ABOUT 8 YEARS. NEVER MISSED A PAYMENT. HAD TO CANCEL DUE TO RELOCATION AND PAID ALL BALANCES DUE AT THAT TIME. ONE DAY I WAS CHECKING MY CREDIT SCORE ON KC AND NOTICED A CREDIT COLLECTION ON MY PROFILE FROM INFINITY INSURANCE. I CALLED THEM AND ALL THEY COULD TELL ME WAS THEY SENT ME LETTER TO MY OLD ADDRESS EVEN THOUGH I SPECIFICALLY TOLD THEM I'M CANCELLING DUE TO RELOCATION TO A DIFFERENT STATE. I FEEL THEY DIDNT TREAT ME WELL SINCE THEY HAD MY EMAIL AND PHONE NUMBER AND COULD HAVE CALLED ME INSTEAD THEY JUST WENT REPORTED  ME TO A CREDIT BUREAU. THIS HAS LOWERED MY CREDIT AND I FEEL I WASNT TREATED WELL. I ALSO DONT UNDERSTAND WHERE THE BALANCE CAME SINCE I PAID EVERYTHING DUE AT THE TIME OF MY CANCELLATION.

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Sep 09, 2019
A complete nightmare.
Girau Policyholder

The customer service will be the only department you will have the best experience. They have to trap you in to believe that you are going to be dealing with a great insurance company. You will have an absolute nightmare when you have to file a claim with them. It is impossible to get a hold of the "Initial Action Adjuster". It is a constant game of cat and mouse. Even if you call them a minute after your missed their call they will never answer. The manager of the "Initial Action Adjuster" is just as worst. My policy to end September 14 and I will not renew my policy with them. Other insurance companies such as Geico, State Farm, or Allstate are little more in pricing but they all have way better customer service than Kemper Infinity. I will not be surprised if a lawsuit is filed against them.

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Sep 07, 2019
The worst company I have ever dealt with
Swampgrass99 Policyholder

Was LAUGHED AT! After I made a request to go get an MRI after accident that totaled my truck. Literally laughed at a completely appropriate request. That wreck could have killed several people and they did not do a thing .

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