Horace Mann - Auto Insurance

1.6 out of 5 stars
7 Reviews

From Policyholders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2.5 out of 5 stars

Customer Service

2.5 out of 5 stars

1.5 5

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These reviews were written by current and former policyholders in the last year.

Apr 13, 2017
Horrible Insurance Company
leanneintexas Policyholder

I was hit by one of their insured drivers.  It has been nine days and I cannot get anybody to call me back to file my claim and report.  I keep calling and keep sending me to the same contact and she never picks up her phone or calls me back.  Luckily my state farm insurance has been excellent and they have started repairs for me and they will recoup their costs from Horace Mann directly.  Avoid at all costs I can only assume they treat their insureds the same way. 

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Mar 20, 2017
Worst insurance company. Avoid.
Anonymous Policyholder

They lie, they cheat. What more can I say.

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Mar 16, 2017
Go Somewhere else!!
Anonymous Policyholder

Ive had an auto policy with this company for over 6 months now and Im actively looking for a different company. Ever since having this company I have had problems since the first month. My payments are due same day every month with is automatically withdrawn. Being that each month my payment method is different BUT still ON TIME NEVER LATE, my agent had the nerve to tell me that i may get dropped due to changing the way I pay! What the heck does is matter how i pay as long as its paid on time??? Another issue when i first got the policy i told them i wanted the EXACT same coverage from the insurance i was changing from...(wish was including roadside assist) a couple months into being with the company one of my vehicles broke down in the middle of the road..i called the number on the insurance card and guess what?? My car WAS NOT covered like previously told and i had to pay out of pocket to get my car towed down the street. This is the WORST experience Ive had with an insurance company ever! Would never recommend anyone. Only good thing about this company is the rates are pretty decent considering the limits they give you.

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Jan 03, 2017
Lousy customer service
Anonymous Policyholder

If you are ever considering obtaining insurance with Horace Mann, do an immediate 180 turn and run away as fast as you can!  These people are insurance garbage.

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Nov 01, 2016
Deceiving
Anonymous Policyholder

Today I received a letter informing me that my Horace Mann policy was denied for renewal. I was so excited about having an auto policy that was geared towards benefiting workers in the field of education, as we are limited in so many other financial aspects. Of course I called immediately to inquire why they would cancel me so definitively. It's seemed unfair. The rep I spoke with was very polite. She explained that I wa being dropped via the underwriter's determination, because they'd had to pay for a couple of parking fender benders and getting my keys our of my locked car twice. I'm not suggesting I didn't goof on those mistakes. I'm being a lot more careful these days, but I thought those were services I was paying to have covered. I didn't know I would be given the proverbial boot for using them. We were also lead to believe we had full coverage on a second vehicle, but when my husband requested lockout service for himself, we were told it was not part of our coverage for his vehicle, which was on a separate policy, and it would cost $75. Such an utter dissapointment!

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Aug 17, 2016
39 year policyholder
hotandhumid Policyholder

I have insured my home and autos with this company, E & E Insurance, JC Penny Insurance and Horace Mann / Teacher's Insurance, for almost 40 years.  I had always been satisfied with the rates and service they provided until the last several years.  I still cannot complain about the service but as their rates increased, I began to compare my policy with other companies.  After much research, I finally left Horace Mann.  My new insurer has at least as good or better coverages for much less money. Annual combined home and auto premium with Teacher's Insurance was $2983. New annual premium with a very well-known and highly rated company for as good or better coverage is $1879.  That is a savings of $1104!!!!!

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May 24, 2016
Auto and Home
Anonymous Policyholder

I have had policies with this company for 20 years and in the past they were fine.  During the past several years they have become terrible.  Recently they cancelled my policy without notification but still took my money for payment on the policy.  When I called they initially refused to reinstate my insurance saying that I was too great a risk, but I have never had an accident.  After being on the phone with them for an hour they agreed to 'make an exception' for me and still offer a policy.  I was told different stories, lied to, they wouldn't tell me when my money would be refunded, and refused my request to speak with a supervisor.  

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