GEICO® Reviews

2.7 out of 5 stars
18 Reviews

From Policyholders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

2.5 out of 5 stars

2.5 5

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Most Helpful Positive Review

Jul 13, 2018
Auto Policy
Gatorseven Policyholder

I have been a Geico customer for years. I decided to shop for better rates. I did receive a couple of rates at twenty to fifty dollars less. But looking at the offers, the coverage I wanted was substantionally lower. They have a very nice website, easy to look or download proof of insurance, policy and coverage. They also offer umbrella insurance at a great rate if you want to exceed the amount you might be liable for in a court room. The few times I have called them the staff has been professional and polite.

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Most Helpful Negative Review

Dec 28, 2018
Liars & Thieves
Mikey9094 Policyholder

These crooks offer you a 15% savings to switch to Geico then first renewal they raise you 30%.

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These reviews were written by current and former policyholders in the last year.

Mar 02, 2019
iluvmuzzic Policyholder

GEICO Policy Holder for years.....Always Great Service..No ..Never had any complaints with Company and or Customer Service!!!!!!!

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Feb 22, 2019
Auto insurance policy with two cars.
ADAM0246 Policyholder

Horrible company, I filed a glass claim through them online and then I called to follow up and they ended up filing two claims on my driving record. When I went to another company I called them back to dispute it and they told me they cannot remove the claim even though they did not pay me for one of them and or provide any proof of payment when asked. their response was they closed the claim at $0 and are unable to remove it from my driving record even though it's listed as an accident that they paid out on. Lady was supposed to send me a email stating that it was a $0 claim so I can provide it to my new insurance company and of course after a double checking my email address with her I never received the email after I hung up. Terrible customer service horrible rates go with Progressive or the general.

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Feb 04, 2019
Awful every process has 10 more steps
Senseishake Policyholder

They make everything unnecessarily difficult to discourage filing claims. Nothing is same day fix with them, customer service is difficult and they try to coerce you to only use the app that sucks. Apparently they like to hike rates on things that by law can't affect rates like glass in Arizona so make sure you dispute those
Generally speaking yes they're cheap no it's not worth it. Military discount is garbage as well.

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Feb 01, 2019
Charlespereira Policyholder

Experience whit geico claims have ben waiting on then for 8monts they dont have a respect for customers. Very bad customers services every wherer and any weher online all the reviews from this companie are bad. 

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Dec 28, 2018
Liars & Thieves
Mikey9094 Policyholder

These crooks offer you a 15% savings to switch to Geico then first renewal they raise you 30%.

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