I have had Geico since I first began driving. I had a small accident and they handled every thing for me right away. No matter what time it is, Geico customer service representatives are available to assist you in any way. The company will send you insurance cards any time you need them for free. Paying is easy with the online account that each customer has. There were times when I needed a few extra days to pay my bill and someone worked with me to ensure no lapses in coverage. The only issue I have had with Geico was the fact that they never told me that my renter's insurance policy was actually issued by a different company when I first purchased the policy. I was very disappointed about that, but Geico is still amazing and best of all, affordable.
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Geico increased premium by $33/month for no reason. Nothing changed, not coverage, not address, not the number of people on policy. Called customer service and asked them why and they had no answer except they re-evaluated us. We didnt get any tickets, filed any claims... nothing. I asked them to re-evaluate us since nothing has changed and they said they could not help with the rate.
Went to another company. New premium was half the premium Geico wanted to charge. Called and cancelled Geico and they undercut the rate of new provider by a few dollars. Told the customer service this rate is for now but they would increase it down the line for no reason.