My agent noticed something unusual in our casual conversation about a car I was buying. He did some investigating and determined the dealership was trying to rip me off! They had added to the contract AFTER I'd signed it and were not honest about the details of the contract. Also, when giving me copies of the contract they were missing SEVERAL pages on EVERY contract I signed!!!! I can't thank my agent enough for taking the initiative and caring enough to investigate my situation. He saved my thousands of dollars and a TON of mental anguish in dealing with this car dealership! Thank you so much Chris Thomas in River Oaks, Tx! You have a loyal customer for life here!
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Everything is by phone so there is no paper trail. You are handed off from one person to the next so you never know who is in charge and they don't know who promised you what. Poor organization and poor communication. My agent moved to a long distance number shortly after I signed up and I haven't been able to contact her since and my multiple requests for a local agent have gone unanswered. I am so unhappy with the lack of customer service and their poor organization that I will be switching to any other company as soon as I can.