I have had Farmers thru 2 agents-since my first retired, and he was a fine agent. Mike A***, my agent now, has been nothing if not supportive, friendly & helpful. I've been thru wrecks and personal problems and he takes care of me quickly & fairly. Wouldn't go anywhere else even if they were cheaper.
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We have been with Farmers since the beginning of 2011 when we got our new car. For 2 years, everything was pristine, only time i would contact them is for a copy of a new policy to carry around in the car. However, there was a mishap in their technology in Janurary and payments that occur via their Farmer's Auto Pay, which supposedly saved us money...stopped happening. It appears at the beginning of this year, they didn't receive payments for February or March, which of course caused me to lose insurance on our car, I found this information via a lovely cancellation letter in my email two months later...They didn't leave a voicemail, email within a months time of not receiving payment or mail us a physical letter
I worked with Kimberly Adkins, Vice President of Operations of Farmers here in Las Vegas which helped me...to a certain extent. Beginning of April, she ended up helping me to where i didn't need to pay a reinstating fee with the DMV ($250+ and more), but had to pay a little over $300 for a bill due to Farmer's Incompeteny, however Kimberly stated due to this issue on their end, i didn't have to pay the end of April and next payment would be the end of May, which seemed fair with the trouble they caused...
This did not take effect, she emailed me on the 16th telling me that they were still going to charge me at the end of April and she would get back to me....Writing this today I still have not heard from her a month later, and today, i had to pay another outstanding fee of $320 or so. So within two months, i should of paied almost near $300, not $700
Not only did the Vice President of Operations NOT keep her word, but Farmers in general is a joke as it seems they love to play with my money as if it doesn't matter. It is so sad that a company that actually maintained a fair relationship with me for years is switched around to disping them and their service due to incompetency on their end and not wanting to own up to the mistake.
Will I ever recommend Farmers to a friend or anyone i don't know even....not at all
Will I ever recommend to speak with Kimberly Adkins, Vice President of Operations for Farmers here in
Vegas? Not at all
Will I mention anything regarding the solid two years i had with Farmers....again, not at all
I am currently still insured with Farmers, and will be with our new insurance company on the 5th of June
in which Farmers will no longer receive any of my hard earned money so easily anymore.
I am typing this out in hopes to save someone else money before they get ripped of like i did.
Fortunately, i didn't have any type of accident or need them for help regarding an accident.