My agent noticed something unusual in our casual conversation about a car I was buying. He did some investigating and determined the dealership was trying to rip me off! They had added to the contract AFTER I'd signed it and were not honest about the details of the contract. Also, when giving me copies of the contract they were missing SEVERAL pages on EVERY contract I signed!!!! I can't thank my agent enough for taking the initiative and caring enough to investigate my situation. He saved my thousands of dollars and a TON of mental anguish in dealing with this car dealership! Thank you so much Chris Thomas in River Oaks, Tx! You have a loyal customer for life here!
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Poor service! I had a theft and was trying to find out if they would cover it at all. Turns out their hotline (probably in India) is not able to answer simple questions concerning your policy and require you to talk to a claims specialist just to find out if something is covered. So I talked to a claims specialist who confirmed me that my type of theft was not covered - as I almost expected, so no problem with that. Now it turns out they treat this simple information inquiry as "claim" and post it to the external insurance information exchange as if I had a claim? I find this practice unbelievable. I find out about this 2 years later when quoting new insurance rates with a different company that states now I had a claim in the past even though I never went through with it! Talking to the claims specialist who recorded my case he refused to remove this $0 claim from the public information service.
Beside that they’ve had great signup rates to lure you into business with Farmers you will be jacked up every year more than the normal rate till you reach average rates and above like others would charge you from the beginning. I think this is very dishonest business practice.
I’ve dropped my auto policy with them already and now follows he homeowner’s policy because their rates on both have gone way beyond their big name competition.