I've had ESURANCE for about a year and half now and I haven't had any problems. Granted, I haven't had any claims. The only thing we've had is our windshield cracked twice (a rock broke it both times) but that was a easy process as the insurance covered the whole of it. I like ESURANCE because it's easy and I can do everything online. I've called customer service a few times with coverage questions and they've always been very, very helpful. To be honest I was really suprised at all these negative reviews on Credit Karma! I would recommend them and DO recommend them to close friends and family. Insurance claims can be a hassle regardless of your insurance carrier, so I think the trick is to just be patient and understand that a lot of it is beyond your control.
Most Helpful Positive Review
Most Helpful Negative Review
It seems that since other driver who ran a stop sign and "t-boned" me was insured by Allstate, Esurance parent company, Esurance refused to pay for necessary doctor exams for my injuries, and did not represent me or my interests in a lawsuit, even though I had full coverage policy.
They did pay for my truck without any hassle, which is why I give them 2 stars instead of just one.
You pay less, but you really do get less in the end.