Erie Insurance®

1.8 out of 5 stars
10 Reviews

From Policyholders in the last year


Application Process

3 out of 5 stars

Customer Service

2.5 out of 5 stars

2 5

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These reviews were written by current and former policyholders in the last year.

Jan 24, 2017
Complete crappy service
audiotech11 Policyholder

They claim they gurantee replacement but thats complete and total crap! I bought a house through an FHA loan and with in 4 weeks we had a storm come through and the roof has a bunch of shingles damaged and i have interior damage from the storm. I have had Erie insurance for over 18yrs and never a claim until this one. Now going on 8 moths with zero help from Erie! Finally filed a complaint with the dept of ins. you can bet as soon as this is over they are out of my life forever!

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Nov 22, 2016
Bad experience, stay away
Anonymous Policyholder

Just untrusted, deshonest, very disappointed

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Oct 26, 2016
Junk insurance. stay far away
Anonymous Policyholder

Doesn't pay.. jacks up rates. Bad service. Nothing good to say

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Oct 24, 2016
Anonymous Policyholder

Tried canceling to switch to a different agency. Was told that there would be no more fees after a pay a certain amount. Boom, $500 premium. Thieves, absolute crooks. Don't trust these guys.

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Oct 24, 2016
Life, Auto, & Home Insurance
KellyN9 Policyholder

Affordable and reliable insurance coverage. My agent gets back to me quickyl on any questions I have or cahnges I need to make. I have never had to submit a claim.

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Sep 21, 2016
Worst Insurance Company!!!!
Anonymous Policyholder

   We recently had Workmens Compensation insurance & several other policies (Auto, home)  with Erie and had it for several years. We decided to cancel all of our policies with them since customer service was horrible (no replies on phone calls and emails). We had paid up front for a full year on all business policies and asked for a refund for the remaining year and they hit us with a $500 premium without letting us know the consequences on terminating early. We would of stayed with them until end of policy period. We made a complaint to their District Manager who took the complaint but would not do anything else other than saying she could not do anything but only can take the complaint. To say  they are definitely not a good customer service company.


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Sep 08, 2016
Treats customers horribly
Anonymous Policyholder

Someone hit my car in Jan. in Maryland. It was not totaled and was under Maryland's 75% "not totaled" percentage. So they are supposed to repair it. But they said, well, there could be "hidden damage" and therefore are totaling it anyway. So what is the point of this Maryland law if they can just claim possible "hidden damage"???? ITS Worthless. A loophole.

This was my spare car, a pristine,well maintained,low mileage car. Erie is comparing it to cars with 40-60k MORE MILEAGE!!!, standard options, ones that were rentals, had multiple owners, and accidents aka condition. Of which mine had NONE. They just averaged these cars and came up with a price without any credits for the mileage, added upgrades and options, one owner, no accidents and never a rental.  In my opinion just Stay away!!This is how they treat a great customer after 30 years! Save your money and your peace of mind and go elsewhere

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Jul 20, 2016
get what you pay for. Junk insurance co
Anonymous Policyholder

Bad claims service. Very high rate increases. Doesn't pay claims.

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Jun 08, 2016
Cheap but you get what you paid for.
Anonymous Policyholder

We had been with Erie for 25 years and everything was ok until we had actually use it. My car got hit by uninsured motorist, and that is were nightmare started. Claim adjusters are out to pinch pennies, they do not return calls, low ball you at every opportunity. They kept car for 8 weeks w/o doing nothing, told shop that check was cancelled and the write-off offer they came up with was less than NADA and Kelly Blue book, less than 50% on one year old car!

Worse experience ever!

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May 10, 2016
Auto, Home, Life Insurance
gpcook Policyholder

Policy holder 44 years.  I have got auto quotes from other companies just to keep them far the best price and service.  I have had a few accidents and speeding tickets over the years but it never significantly affected the price of the policy.  All of my three children now have home and auto with Erie. 

Other insurance companies start off low and raise their prices...what I call bait and switch insurance.

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