Direct Auto Insurance

1.0 out of 5 stars
4 Reviews

From Policyholders in the last year


Application Process

3 out of 5 stars

Customer Service

2.5 out of 5 stars

1 5

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These reviews were written by current and former policyholders in the last year.

Apr 03, 2017
Worst ever
Anonymous Policyholder

I had recently purchased a SUV and needed insurance so I purchased direct auto insurance and paid $299. After returning home I decided to look for a different insurance company with a cheaper rate.Found one with progressive. After having direct for one day I cancelled my policy. I was only refunded $34.14 out of $299 that I paid to have this insurance for one day. This company is a rip off. I never had this problem before I will NEVER recommend this company to any one. Stay away from this company.

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Aug 24, 2016
Anonymous Policyholder

I was in an accident and the other driver was at fault it took them almost a month before I could get my vehicle repaired and they will NEVER CALL YOU, you have to call everyday to get the information on your claim and please remember even if you're not at fault for the accident you will still have to pay 30% for the damages and 30% for the rental if you need one because they only pay 70% I'm calling them to give them a peice of my mind and cancel my policy 

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Aug 10, 2016
Anonymous Policyholder

worst insurance company ever

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May 05, 2016
Worst Company Ever
AdriensImp Policyholder

I have called these monsters 5 times today for a request they must get a million times a year. Trying to register my car in Georgia. They require that my policy either be in the Georgia database or that Direct fax over a BINDER (every insurance company should know what this is) with an effective date of the last 30 days.

The first lady said she did it - sent a copy of my policy. Not what I asked for.

The second lady said she did it - sent over a copy of my insurance card. Not what I asked for.

The third lady I didn't even want to talk to. I asked to speak with a supervisor. Of course, I couldn't w/out explaining everything. Never got to speak with a supervisor. Got put on hold for 15 minutes. After that, I was told my information had been uploaded to the GA site. I asked what site. The lady goes "To Georgia, ma'am." ****ing thanks, lady. While she was on the phone I told her that I had checked the site and it still wasn't uploaded. She goes "Well you're not the DMV." No ****, Sherlock. I can see what is on the DMV website. Because....that's a thing in 2016. In the age of bloody ****ing information.

I have since hung up with them and started looking for other insurance. We'll see what I find. 

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