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Direct Auto Insurance

1.0 out of 5 stars
6 Reviews

From Policyholders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

2.5 out of 5 stars

1 5

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These reviews were written by current and former policyholders in the last year.

Aug 24, 2016
Worst
Anonymous Policyholder

I was in an accident and the other driver was at fault it took them almost a month before I could get my vehicle repaired and they will NEVER CALL YOU, you have to call everyday to get the information on your claim and please remember even if you're not at fault for the accident you will still have to pay 30% for the damages and 30% for the rental if you need one because they only pay 70% I'm calling them to give them a peice of my mind and cancel my policy 

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Aug 10, 2016
incompetent
Anonymous Policyholder

worst insurance company ever

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May 05, 2016
Worst Company Ever
AdriensImp Policyholder

I have called these monsters 5 times today for a request they must get a million times a year. Trying to register my car in Georgia. They require that my policy either be in the Georgia database or that Direct fax over a BINDER (every insurance company should know what this is) with an effective date of the last 30 days.

The first lady said she did it - sent a copy of my policy. Not what I asked for.

The second lady said she did it - sent over a copy of my insurance card. Not what I asked for.

The third lady I didn't even want to talk to. I asked to speak with a supervisor. Of course, I couldn't w/out explaining everything. Never got to speak with a supervisor. Got put on hold for 15 minutes. After that, I was told my information had been uploaded to the GA site. I asked what site. The lady goes "To Georgia, ma'am." ****ing thanks, lady. While she was on the phone I told her that I had checked the site and it still wasn't uploaded. She goes "Well you're not the DMV." No ****, Sherlock. I can see what is on the DMV website. Because....that's a thing in 2016. In the age of bloody ****ing information.

I have since hung up with them and started looking for other insurance. We'll see what I find. 

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Mar 02, 2016
Liars
Anonymous Policyholder

I put in a claim, they paid it. A few months later I canceled my policy due to being sent over seas to work and I no longer needed a vehicle. Then almost a year later they pulled the check out of my account, leaving me completely broke! They sent no notice or letter telling me there was an issue or that they were going to pull this money out. They may have cheap rates but they are a horrible company!!!! I will never reccommend them, not even to an enemy

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Jan 05, 2016
Anonymous Policyholder

This inaurance company is the worst. I recently got hit and the person that hit me left. When i called the insurance company they would ignore my calls and would not fix my car.DO NOT GET DIRECT AUTO ! They never pay full coverage and you will be left with a huge bill.

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Dec 07, 2015
Worse Insurance Anyone can have
Anonymous Policyholder

I recently, just started with them about a month ago. They already are canceling my policy, due to supposedly at fault accidents. I called the dept of Homeland Security to verify with them if I had any and they stated no. I called once again Direct spoke to multiple reps and every single time the story changed. The last person I spoke to states that they are actually canceling my policy due to NOT AT fault accidents that THEY ARE at " high risk" having me with there company. Therefore since I'm a safe driver, but have been hit in multiple occasions they don't want to take care of anything, or even be involved. So if you want a insurance company that does not or will not protect you at the time of an accident. You came to the right place, because clearly THEY DON'T CARE ABOUT YOU!

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