COUNTRY Financial - Auto Insurance Reviews

2.0 out of 5 stars
4 Reviews

From Policyholders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2.5 out of 5 stars

Customer Service

2 out of 5 stars

2 5

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These reviews were written by current and former policyholders in the last year.

Aug 13, 2017
Dishonest? Or incompetent?
CanteenP Policyholder

My first issue is when signing up my agent told me that since I didn't have a credit history my rate would be the higher rate for a few months until they had established that I made reliable payments, at which point he would lower it for me. This never happened, and when I called to check in, I was assigned a new agent who told me that wasn't possible. 

Eventually, I found a MUCH cheaper rate through another provider and switched to them last month. I called and canceled my policy with Country. They confirmed this and told me a check with my balance would be mailed within a few days. I never received the check and in fact was billed AGAIN the following month. Messages left with my agent were not responded to. I called customer service and they had on record that I had canceled, but the local agent did not process it. They back-cancelled the policy again and my request for an e-mail confirmation was a process that took 20 minutes over the phone.

Hopefully my policy will be canceled this time, and hopefully I will receive my refund, however, my faith in this company is EXTREMELY low. Best to stay away and do business with a company that does not have such a dishonest, scammy attitude.

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Feb 13, 2017
Very happy with all my insurance
Darkman55901 Policyholder

Been a client for 12 years . Very happy

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Feb 03, 2017
Auto (4 vehicles 3 drivers) and home
Anonymous Policyholder

Had multiple coverage policy with Country for over 15 years. Felt coverage was costing too much. Switched Insurance to State Farm saved $400 per year. I did not call Co. Financial just let policy expire. They turned me over to a collections company as they contend they were extending my coverage waiting for payment. Wonder how that would end up if I had a claim? Took several days and phone calls and emails to clear up. My main regret is staying with them so long. 

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Dec 09, 2016
Anonymous Policyholder

Way over priced insurance, every year it continullay went up for no reason. No accidents, no claims.

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