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COUNTRY Financial - Auto Insurance

1.0 out of 5 stars
6 Reviews

From Policyholders in the last year


Application Process

2.5 out of 5 stars

Customer Service

2 out of 5 stars

1 5

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These reviews were written by current and former policyholders in the last year.

Aug 09, 2016
As a loyal customer of Country Financial
sherr78 Policyholder

As a loyal customer of Country Financial for many years, I have recently had an awful experience with them that has caused me to write a review which I seldom do.  Not only were they price gauging me, but they could not care less if I left and took my business elsewhere as I did end up doing.  If you want an insurance company that over charges, provides no service, and continually increases your rates, I would recommend Country Financial.

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Jul 14, 2016
Anonymous Policyholder

Do not sign an agreement with these pirates. After my parents cancelled with them for a host of clerical errors, they continued to charge them via auto withdrawal. Thankfully my parents saved the paperwork and noticed the bogus charges and were able to recover their money. But only after threatening to sue.

But NOW they are doing the same thing to me!! I cancelled my plan with them due to a long series of (more) clerical errors (at one point they were charging me for my brother's car!). I paid in full before cancelling. I even contacted country to confirm everything was in order for severance of services, since I became accustomed to their ineptitude. But now (months after changing to Liberty) I'm getting collection calls for a balance I was NEVER billed for! Forget this company!!! Don't even think about signing with them!!! They will lie cheat and steal from you!!

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Jun 28, 2016
Scam. Hope You Have an Attorney.
cleininger2 Policyholder

Does not respond to claims promptly or fairly.  Adjuster grossly underestimated repair costs, in fact car cannot be repaired at all.  If you use this company, expect to be going to court if you are involved in an accident.  They will refuse to pay for damages that you cause if you are found to be at fault.

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Feb 04, 2016
Claims adjusters are incompetent
Anonymous Policyholder

I have been with country for 11 years and am moving all of my policies as quickly as possible. We were involved in a multi car pile up and at no fault of our own. Our claims adjuster urged us to let them handle the multiple insurance companies for us and they would handle it all. WRONG! It took over a month to get a return phone call or email after the initial claim was submitted. We finally got a response when we copy and pasted our experience in the country financial main website. Now another month later (8 weeks since the accident/report of claim)and they still havnt received the police report (which I offered to send them) they havnt contacted the other drivers or there insurance. ( which I gave them info for and told them I had already spoken with them) To top it off, the adjuster they sent out to do an estimate on repairs, after two attempt still has not addressed half of the truck. Passenger side with damages from front to back... Nothing! This company is worthless. Makes me sad because my relationship with the agents is great, but in a time of need their customer service and claims personnel drop the ball and leave me no choice but to go elsewhere!

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Feb 01, 2016
Good until you have to use it.
Anonymous Policyholder

The homeowners policy was cheap but became more costlier each year. I had two items totally out of my control and got cancelled. The agent, who never calls and always sends SURVEYS, tried to explain their BS underwriting critieria. They just charge you to then dump you if you have a claim. Its true, they care nothing about you and will dump you after 5, 10, 15, or even 25 years of service. I will never have loyalty to a financial instituition again. Pplease shop around every year for better rates and coverage.

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Nov 12, 2015
customer since 1988 But no more
Burnedandmad Policyholder

The keeper policy is just a way for them to collect more and give less.

Our 2014 Dodge caravan was stolen My agent since 1988 filed the claim after telling me "the keeper policy" would protect me if I hade a claim.

When I purchased the policy I specifically told him I was purchaseing a car no money down with a 72 month payment policy no intrest; I specifically said that I would be upsidedown with the value the day I left the lot.  He said" get the keeper policy and you will be covered" Now 8 months later 8000 miles on the car and it has depreciated 10,000 dollars and It is at my expense.

I was always told Country Finical was a good company DO not believe it they are just as bad as the rest.

I will provide proof to any one in need comment in this location.

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