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California Casualty Auto Insurance

1.3 out of 5 stars
7 Reviews

From Policyholders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2.5 out of 5 stars

Customer Service

2.5 out of 5 stars

1.5 5

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These reviews were written by current and former policyholders in the last year.

Nov 28, 2016
No agents just low ball estimates
Anonymous Policyholder

This company does not have "real" people do their estimates for accident damage. They require YOU to do all the leg work--take photos, upload to their horrible app, then they low ball through a third party--online--for used parts for their estimate. Beware...they have no personal service...just a bunch of 20 somethings who don't care about you.

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Sep 24, 2016
Home and auto sham!
Anonymous Policyholder

Ive been a customer for 18 years and never once filed a claim. Their customer service has been top notch and their service center personnel awesome. I lauded the company to others who have also gone with calcas. I recently file a claim and have been treated like garbage (yes you Justin and Mark). Never have i been made to feel like this from a company with whom i have had a long term relationship with. I left the last conversation feeling frustrated and borderline accused of looking for a hand out. Attrocious considering these were the only conversations which weren't recorded. Looking for a new company immediately.

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Jul 27, 2016
They're okay.
Anonymous Policyholder

These are the plusses:

The fact that the customer service reps are very friendly and helpful makes it pleasant to deal with them. I've had 2 claims and they took care of both quickly. Both incidents were me tapping the bumper of the person in front of me who slammed on their brakes, and both cases dealt with - literally - a dime-sized abrasion (not even an actual scratch). One bumper was "fixed" (repainted I'm guessing) and cost under $1000, so no mark on my record w/CalCas. The second incident (new prius) the entire bumper was apparently replaced (talk about overkill) which, of course, cost over $1000 to fix (1200-1400 I think), so I did report it and CasCas reacted with a rate hike. 

The Minuses:

What I DIDN'T KNOW was that the "accident" would stay on my record for 3 years, during which time my insurance rate nearly DOUBLED, which is ending up costing me far more than 1200. OMG. They said it's simply state law or something or other, but ALL kinds and severities of accidents cause the SAME RATE HIKE! That's freaking ridiculous. So my rate hike for bumper-tapping is the same for a crazy swerving speeder who totals both cars!? Nuts. I should have paid for that ****ed overpriced bumper out of pocket!

Today I happened to call (as I do 1-2x per year) to review my coverage and see ways to reduce the cost. After 14 years with them, the rep today was the FIRST person to ever ask me if I'm a CTA (CA Teacher's Association) member. Yes, in fact, and that is how I found CasCas, which is what I told them when I first signed up and they asked how I found them. Not only that, they know I'm a teacher because I get a 15% teacher discount. Clearly, they know I live in CA. But for some reason they haven't given me the 30% discount for being a CTA member. Which was why I signed up with them in the first place! Through the years, when I checked that I had a teacher's discount, NO ONE bothered explaining the options. I'm floored. 30% is a lot of money for a single mama with a 22 year old son on policy as well!

Before today, with the 14-year-failure to be transparent and forthcoming re the different teacher discounts, I would have said customer service has been excellent. In every other regard, service and communication has been excellent. This however is a big fat $$ fail as I could have been saving 30 PERCENT for 14 YEARS! That's a lot of friggin' money! 

All insurance companies suck, it's just a matter of degree. I found this Credit Karma insurance review section because...yes, I'm looking for a new insurance company. If they all basically suck, I may as well pay less to have them suck. 

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Jul 21, 2016
They would rather dump you then help you
Anonymous Policyholder

They are a TERRIBLE terrible company!! You do get "nice" customer service people sometimes but as far as actual customer service and fallow through go, the worst!! We switched to them because they offered special rates to RN's and for teen drivers but then after they signed us up and took our money for auto and renters they found "issues" that they kept trying to get ME to get all this info on for them when it was actually there job to verify and do... Back and forth for 1st 3 weeks and then they finally said do it or we can't promise your coverage we offered you blah blah blah.... I finally called them out on it and told them I would be changing companies because I was over it and I just wanted the policy I paid them for to cancel at end of the paid for month.... Finally they called back saying auto is good till 31st but under writing decided to cancel your renters effective TODAY even though I paid for it in advance!!! Now I'll have a 4 day laps.... DO NOT GO TO THESE PEOPLE!

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Mar 21, 2016
Poor coverage, no communication.
Brittmj Policyholder

Don't do it. We got dropped somehow within the first month of coverage -we not notified we were dropped. We called recently because we had a pipe burst and flood our home. Only then did they notify us that there was an issue. Today we got a letter stating they weren't going to help because we "had no coverage with them" when the problem occurred. We basically paid for one full month for no coverage. They cannot give any reason about why they cancelled us and why we weren't contacted. Total rip off.

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Jan 12, 2016
Very rude people to deal with
Anonymous Policyholder

I was in an accident that wasn't even my fault.  I didn't expect the insurance company I paid for to treat me so badly when I had an accident.  The day after the accident State Farm who was the person at faults company called and took total responsiblity for the accident.  They were at least pleasent and I realize that they had their own reasons for being nice to me. My own insurance company well that was a completely different story.  They were hostile and not at all warm and friendly.  This wasn't a one time deal.  It took me about 6 months for my claim to be settled due to medical treatment and throughout the entire 6 months when they contacted me or I them they were so rude and downright mean I couldn't believe it.  I wasn't even at fault and the other persons insurance even acknowleged that and so did the police report.  I don't know what is going on with this company but if you ever have to file a claim your fault or not they won't be nice to you at all.  I will be changing companies when I have time to sit down and really review insurance companies again so I don't get stuck with such horrible people again.  Oh and when I got a new car they claimed my insurance went up because it wasn't safe yet I consumer reports rates it as one of the saftest and when I as in the accident the police officer and my doctors thought that I should have been more hurt than I actually was and they give the car a lot of credit.  

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Dec 19, 2015
INCOMPETENT BEYOND BELIEF
SM2015 Policyholder

I am a new customer through UCLA. I was rear ended, and the driver that hit me had AAA. My Cal Casualty agent failed to contact anyone after my initial call. I had to call back after 3 days and prompt them to do their job. THEN, my agent failed to provide paperwork to the AAA agent and the rental car agency, again causing me to have to make more calls and be delayed at the rental agency again. I lost three days pay due to my Cal Casualty agents neglect, AND.... his boss finally called me back after three days, even though his voice mail says calls will be returned the same day if made before 2, I called at noon. They fully admit they dropped the ball and apologized up and down, but I'm still the one who suffered from their incompetency. Needless to say, I am changing insurance ASAP. NOT a satisfied customer.

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