I've had my house, a rental property and my vehicles insured with Auto-Owners for six years. In 2009, my home and my rental house were both damaged by a severe hail and wind storm. I had only been a customer for two years and wasn't sure what to expect. They replaced the roof on both houses (total of $18k) without any problem. They even explained to me that my rate wouldn't increase based on the claims nor would I be cancelled because the hail and wind damage was beyond my control.
Last year, I was rear-ended by a driver who wasn't insured. They repaired my six-month old Mazda CX-9 using OEM parts and were great to deal with throughout the process.