American Family Insurance® Reviews

1.0 out of 5 stars
6 Reviews

From Policyholders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2.5 out of 5 stars

Customer Service

2 out of 5 stars

1 5

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These reviews were written by current and former policyholders in the last year.

May 21, 2017
Terrible company.
Anonymous Policyholder

I have them and im searching for new insurance, due to my Construction company dealing with them on claims im seeing how they really handle the claims and treat their insured as well as drag out paying the contractor for repairs. Recomend if you have any damages to your home to hire your own independant adjuster to handle the claim. People do not understand the adjuster sent out from your insurance is not looking out for your best interest , it is to save the insurance company as much money as they can in your claim.

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May 09, 2017
Almost lost my home.
Anonymous Policyholder

I had American Family for homeowners insurance, there was an incident where a neighbor walked into my home uninvited while intoxicated and got bit by my dog. That neighbor then proceeded to sue me for a very large amount. There was a clause on my policy where if a dog has bitten before AmFam would only pay up to $25k. The person suing me had claimed that an incident where my dog had scratched me during grooming 3 years prior was an attack (In an attempt to make her case look better) and AmFam took her word not mine. My agent would not contact me throughout the whole ordeal and the company even sued me to have the $25k limit enforced! Since this person suing me was looking to make over $100k, I had to use my wedding fund to fight the suit from AmFam. If I would not have won, I would have lost my home and had to file bankruptcy.

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Jan 31, 2017
Business insurance
Anonymous Policyholder

My insurance agent here in Tempe, Arizona new I had two business operating and was charging me a set premium for both business. When I was audited by American Family I wrote down the two business and they came back and told me that they had never known about one of the businesses, even though both showed up on my statement every month. They then sent me a bill for the increase that they calculated for the entire year before.  Now only was I caught completely off guard, having no idea that my insurance was going to double, but I had to payout double for the year before. This seems unethical. I will never use Amrercian Family again.  

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Nov 15, 2016
Dreadful
Anonymous Policyholder

Great company until you have to submit a claim. Then eveything goes downhill.

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Oct 24, 2016
HORRIBLE
KellyN9 Policyholder

I submitted one claim in the 5 years that I had American Family insurance. After this claim I changed insurance companies. I was hit by an uninsured driver. The police officer put on teh police report that it was a rear end collision, they hit me. American Family said due to where the damage was on the car they think it was my fault. Horrible company with no integrity.

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Sep 21, 2016
No integrity at AF
kassidyo Policyholder

I am not insured by American Family, I was just unlucky enough to be hit by a distracted driver who is.  Despite law enforcement, witnesses, both drivers and commpon sense attesting to the accident being her fault, AF is playing games and delaying a settlement.  Ironically, that makes them responsible for my medical bills as they continue to accrue.  So while it's obnoxious to me, in the end it's those who pay AF to lose.  They aren't good stewards of your money and if you are ever in an accident, I assure you they are not the people you want to have to rely on or want representing you in this world.

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