American Family Insurance®

1.0 out of 5 stars
4 Reviews

From Policyholders in the last year


Application Process

2.5 out of 5 stars

Customer Service

2.5 out of 5 stars

1 5

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These reviews were written by current and former policyholders in the last year.

Jan 31, 2017
Business insurance
Anonymous Policyholder

My insurance agent here in Tempe, Arizona new I had two business operating and was charging me a set premium for both business. When I was audited by American Family I wrote down the two business and they came back and told me that they had never known about one of the businesses, even though both showed up on my statement every month. They then sent me a bill for the increase that they calculated for the entire year before.  Now only was I caught completely off guard, having no idea that my insurance was going to double, but I had to payout double for the year before. This seems unethical. I will never use Amrercian Family again.  

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Nov 15, 2016
Anonymous Policyholder

Great company until you have to submit a claim. Then eveything goes downhill.

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Oct 24, 2016
KellyN9 Policyholder

I submitted one claim in the 5 years that I had American Family insurance. After this claim I changed insurance companies. I was hit by an uninsured driver. The police officer put on teh police report that it was a rear end collision, they hit me. American Family said due to where the damage was on the car they think it was my fault. Horrible company with no integrity.

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Sep 21, 2016
No integrity at AF
kassidyo Policyholder

I am not insured by American Family, I was just unlucky enough to be hit by a distracted driver who is.  Despite law enforcement, witnesses, both drivers and commpon sense attesting to the accident being her fault, AF is playing games and delaying a settlement.  Ironically, that makes them responsible for my medical bills as they continue to accrue.  So while it's obnoxious to me, in the end it's those who pay AF to lose.  They aren't good stewards of your money and if you are ever in an accident, I assure you they are not the people you want to have to rely on or want representing you in this world.

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