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American Family Insurance®

2.3 out of 5 stars
3 Reviews

From Policyholders in the last year


Application Process

3 out of 5 stars

Customer Service

2.5 out of 5 stars

2.5 5

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These reviews were written by current and former policyholders in the last year.

Oct 24, 2016
KellyN9 Policyholder

I submitted one claim in the 5 years that I had American Family insurance. After this claim I changed insurance companies. I was hit by an uninsured driver. The police officer put on teh police report that it was a rear end collision, they hit me. American Family said due to where the damage was on the car they think it was my fault. Horrible company with no integrity.

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Sep 21, 2016
No integrity at AF
kassidyo Policyholder

I am not insured by American Family, I was just unlucky enough to be hit by a distracted driver who is.  Despite law enforcement, witnesses, both drivers and commpon sense attesting to the accident being her fault, AF is playing games and delaying a settlement.  Ironically, that makes them responsible for my medical bills as they continue to accrue.  So while it's obnoxious to me, in the end it's those who pay AF to lose.  They aren't good stewards of your money and if you are ever in an accident, I assure you they are not the people you want to have to rely on or want representing you in this world.

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Mar 29, 2016
Great coverage!
Anonymous Policyholder

American Family is a great insurance company, helpful and friendly customer service. Great relationship with agent who was extremely helpful and kept in close contact during claims!

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