I have been with this company for over 8 years. I have never had an issue with payment or helping me out when I got in an accident. I am only switching due to their high rates.
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I was looking for auto insurance with them and the sales agent told me about a coverage program they had called Milewise for drivers who didn`t drive a lot. He said I would be sent a device in 2 to 3 business days to be installed in my car and that I would only be charged for miles I drove per day and that my limit was 40 miles per day at $.18 cents and if I exceeded that limit, I would be charged $5.86 for the day and on days that I didn`t drive my car, I would not be charged at all. He said I only needed to make a deposit of $322 into my Milewise account, track it online and when I drove down to $54, my account would be replenished. I thought this was good plan for me because on weekdays I only go to work and the gym and on occasion to a few places very close to me and this would add up to 25 miles per day and on weekends it might be roughly close to 30 miles for the day. I asked him to send me a quote which he did of $900, then 30 mins later he called telling me he made a mistake and sent me a wrong quote and that my rate for 6 months was supposed to be $1067. I thought maybe it was just a mistake cos ppl make mistakes so I went ahead with the plan. I signed up on the 12/2/2016 and did not get their device till the 12/22/2016. I kept calling and was told there was a problem with their system and it had sent the device to the wrong address all the while not knowing that I was being charged a daily fee for a device I did not have in my car. At the end of December, I got charged $198 with only $16 of me actually driving my car and the rest for the fee from the time I signed up till the time I got their device which meant I had over a $100 left in my account. Fast forward to 1/1/2017, I get an alert on from my bank telling me I've been charged another $323 which makes that over $600 in less than one month of me actually having their device in my car. I emailed the guy at Allstate who signed me up and he did not reply. I called my so-called agent and was told she was in a meeting. This goes on for more than a week and when I do eventually get my agent to talk to me, she says she does not understand the program because it is new and I that had to call customer care to talk to a specialist. I called them and they too didn`t know exactly how the program worked or why I was being charged twice in a short amount of time. After doing the whole calling and waiting and them telling me someone would call me back but never did, I tell them to cancel my account because it was obvious they wanted to be charging me $323 per month when I could get a regular full coverage elsewhere for way less. They kept giving excuses and playing dumb to all my questions. Do not sign up with them except you have money to waste. When it comes to your money they will keep transferring you to different departments so they can waste your time and frustrate you into hanging up. This was my first time getting insured by them and I did not even last more than a month. WORST INSURANCE COMPANY EVER!!!