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I've had AAA insurance for 15+ years for auto and renters insurance. The renters insurance had always been a "cya". I used it ONCE, at the same time I had to use my auto policy because my truck was stolen. Well...my FULL COVERAGE auto policy didn't cover the items I had in my vehicle, like my gym bag and emergency kit, but I found out my renters poiicy did. I thought that was great, finally able to use the insurance I've paid for for 10 years. My rate immediately jumped up.
Now, onto the experience with the theft department. My truck was recovered w/i 24 hours of the theft. Minor damange (drivers mirror, missing light bulbs, weird stuff) needed to be fixed and the truck needed to be cleaned, the folks that stole it were not the cleanest of people.
I'm currently 3 MONTHS into getting these minor repairs done because the field evaluator cant be bothered to show up for work. Week long delays, no updates, no communication. I've also had FOUR claims agents, none of them seem to last more than a couple of weeks.
AAA used to be the freaking GOLD standard of insurance companies, now they are just a scammy, bargain basement ripoff.
I can't wait to get my truck back so I can go find an agent who can be bothered to care.