Encompass Insurance Reviews

1.0 out of 5 stars
5 Reviews

From Policyholders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2.5 out of 5 stars

Customer Service

2.5 out of 5 stars

1 5

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These reviews were written by current and former policyholders in the last year.

May 22, 2017
WORST INSURANCE
Anonymous Policyholder

My car stopped working in the middle of the road. I called for the tow truck. First they told me it will take them 60-80 mins. After 40 mins I called to see how far are they. They told me tow truck is not coming anymore because he had a flat tire. (THIS IS NOT THE FIRST TIME THEY USED "FLAT TIRE" EXCUSE). They told me they are trying to get a back and it will take another 60-80 mins. 

FIRSTLY, do they not have the responsibility to inform me that tow truck has a flat tire and will be delayed? WHICH WAS A LIE ANYWAYS.

I waited in the middle of the road and traffic for 4 hours. DO NOT GET THIS INSURANCE. IT IS USELSS. I am cancelling mine ASAP

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Dec 23, 2016
Unrealistic Rental Car Coverage Policies
srowland Policyholder

I have rental car insurance coverage. When I filed a claim I expeditiously had the claim processed and had my car at the service center same day as the accident happened.  I have messages from the car service place indicating that my car would be available for pickup on 12/8 and then updated to say wouldn't be available for pick up until 12/9.  I received the call mid day. I work 35 miles from where my car was being serviced and get off of work an hour after the service center closed.  The service center is closed on Sat and Sun therefore, I made arrangements to have my car picked up at 7:30 a.m. first thing on Monday morning.  Now I'm being charged for the rental car coverage of $89.99.  That's absurd.  Multiple calls have been made with no documentation noted to the file and escalation has resulted in wait times, no resolution.  I'm disputing the amount on my credit card and changing insurance ASAP.

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Dec 23, 2016
Unrealistic Rental Car Coverage Policies
srowland Policyholder

I have rental car insurance coverage. When I filed a claim I expeditiously had the claim processed and had my car at the service center same day as the accident happened.  I have messages from the car service place indicating that my car would be available for pickup on 12/8 and then updated to say wouldn't be available for pick up until 12/9.  I received the call mid day. I work 35 miles from where my car was being serviced and get off of work an hour after the service center closed.  The service center is closed on Sat and Sun therefore, I made arrangements to have my car picked up at 7:30 a.m. first thing on Monday morning.  Now I'm being charged for the rental car coverage of $89.99.  That's absurd.  Multiple calls have been made with no documentation noted to the file and escalation has resulted in wait times, no resolution.  I'm disputing the amount on my credit card adn changing insurance ASAP.

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Aug 01, 2016
Anonymous Policyholder

Stranded on the side of the road and ****ED.

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Jul 14, 2016
Anonymous Policyholder

Their Insured Hit my Parked car and No one was in my car- and still after 3 Days they still said they had to wait to talk to their Insured , for him to admit it was his fault Before they would cover anything!!  the girl Danielle in their office think was a big mouth and their company in No Way Compares to NJ MAnufacturers Insurance!!! If you Hit someone's car , Would it take you 3 Days to call  your insurance company - and Encompass said they tried calling their insured 4 times and blamed it on their Insured Never calling them back!!!!

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