Credit Advice

Have a question? Have advice to share? The combined knowledge and experience of everyone in the Credit Karma community can help you. Enter your question or help others below to get started!


Posted in Credit Scores
Profile Image

Question By

0 Contributions
0 People Helped
My credit scores dropped 100 points after new CK webpage design....what happened?
Checked my credit scores this morning (1/23/15) and i see CK has new webpage design. Scores are 100 points lower now than they were last week..........what happened?

Your Credit Scores Should Be Free. And Now They Are.

View your scores and reports anytime.

All Responses

Results 1-10 of 29Results per page: 5 | 10 | 25Page 1 of 3   Previous | Next
1 Contribution
26 People Helped


Helpful to 26 out of 39 people

my score dropped for absolutely no reason as well as others I know. Some people's score shot up for no reason when the system changed. My score at my banks did not drop.

So I will no longer consider Krama score until they correct their errors!!!!!!

Reply by

1 Contribution
40 People Helped
Helpful to 40 out of 48 people

My scores dropped 50+ points also, but when I checked directly with Transunion, Experian and Equifax. they have not changed at all.  Somehting is terribly wrong with Credit Karma since the change.  I cannot rely on them now.

Reply by

3 Contributions
13 People Helped
Helpful to 13 out of 19 people

I thought it was me, and perhaps I wasn't remembering my score correctly.  Mine dropped by about 80 points.  So tired of this credit reporting game.  So glad I own my home and have been saving for any unexpected expenses.

Reply by

1 Contribution
9 People Helped
Helpful to 9 out of 13 people

mine dropped over 100 points in two weeks for no reason I am reporting this to the BBB and whoever else can investigate BS

Top Contributor
13 Contributions
68 People Helped

They changed to Vantage 3.0

Helpful to 12 out of 14 people

You can't compare it to the old models directly due to weighting and range differences. There's no point in trying. Just consider it a new day after the change and watch the changes from here, since those are more telling than a numeric score anyway. The most useful thing this site has is quick access to two of your credit reports (TU and Equifax) for free along with reporting dates. Protip: Pay off cards within the last few days before they report to keep utilization low for scoring purposes, since it will be a snapshot of what it was on that day of the month.

Lenders may use any of a wide variety of scoring models tailored to their industries to ascertain your credit worthiness, so all you can do is keep it clean and try to keep it increasing in as many models as possible. Keeping it clean is a game, but if you know what info they're working with (the info reported to the agencies), you have a lot more control over it.

1 Contribution
17 People Helped

My opinion based on research

Helpful to 17 out of 24 people

I thinks its the difference between getting you transunion/ equ fax credit scores (that's what we are getting now) and your vantage score (what we were seeing before.). That highest vantage score is about 150 points higher than the highest credit score.

1 Contribution
12 People Helped

dropped score

Helpful to 12 out of 16 people

Mine dropped as well. But I don't see CK responses to any of the others. Why did our scores drop?

2 Contributions
7 People Helped

credit score

Helpful to 7 out of 9 people

I think this website is just another scam.  I have brought all of my credit cards down, pay everything on time and my score gets lower and lower,  WTF

5 Contributions
5 People Helped

credit score drop

Helpful to 5 out of 5 people

I opened a secured credit card to help build credit and my score improved for a couple of months dramatically and then all of a sudden it dropped drastically with the redesign.  I, too, am baffled by this.  I wish they would come up with a better, more accurate system.  Also, I have paid off EVERYTHING that was on my Credit Bureau Reports this past year, (including a disability discharge on my student loans) so my reports are totally clean.  There is absolutely no reason for this foolishness.  My score should be significantly more than what is showing with all that I have done.  

1 Contribution
9 People Helped

Helpful to 9 out of 13 people

Along with the redesign they changed from using the transrisk score to the vantage scroe 3.0.  Transrisk was always known to show higher than FICO.  Vantage score has a larger range than fico and is designed to give you the equivlant of a letter grade based on the hundreds digit (9xx=A, 8xx=B, 7xx=C, 6xx=D, etc.)  It also priorties some things differently than the FICO score, though it also depends on which FICO model.  There are different models used for different types of credit (loans, revolving, etc).  I get my FICO from three different credit cards.  Two of which use Equifax and they are always 20+ points off from each other due to different models being used and different dates the scores are pulled. 

In short, your score has not changed, it is just a different version of your score, and your FICO score is likely higher than you Vanage score for most people.

1 Contribution
5 People Helped

Score Drop

Helpful to 5 out of 8 people

My score dropped why is that and who do I contact? My score dropped by 63 points.

2 Contributions
2 People Helped

same here

Helpful to 2 out of 3 people

My scores dropped dramatically too... which, reading the responses I can see why, but it would have been nice if CK has let us know.  Not a fan of the new site as I can't seem to track my personal trends anymore.

1 Contribution
4 People Helped

New website sux

Helpful to 4 out of 7 people

This new webiste is terrible.

Customer service is aweful.

its been well over a month and my credit cards and score have remained the same, when I have paid everything off.

My score is worse since the new change.

No way I can rely on this website ever again after they screwed it up with this new transition.

Results 1-10 of 29Results per page: 5 | 10 | 25Page 1 of 3   Previous | Next

Your Credit Scores Should Be Free. And Now They Are.

View your scores and reports anytime.


Reply to this Question

Write your response:
Enter Your Comments

The Credit Advice pages of the Site may contain messages submitted by users over whom Credit Karma has no control. Credit Karma cannot guarantee the accuracy, integrity or quality of any such messages. Some users may post messages that are misleading, untrue or offensive. You must bear all risk associated with your use of the Credit Advice pages and should not rely on messages in making (or refraining from making) any specific financial or other decisions.