Aldawg42

1 Contributions 105 People Helped

Member Since: September 2012

Most Helpful Contribution

Chase Freedom Unlimited®

Mar 19, 2019
Horrible Customer Service
Helpful to 105 out of 109 people

I put in a dispute for a $500 bank charge that should have never happened.  Chase initally removed the charge pending an investigation.  A month later, I was recharged the same amount and was sent a letter in the mail saying that their investigation confirmed that it was a ligitimate change and if I wanted to continue the dispute, I had the let them know by a date THAT WAS IN THE PAST.  I called them as soon as the letter arrived in my mailbox and ask them to reopen the case.  I said I would send more evidence that it was an erroreous change.  Everytime I would email asking for an update, I got the same canned reply, and never a followup, so had the call them many times.  One time I called and was told that the correction would appear in the next billing cycle.  When I called back a month later, was told the case was closed for months and could not be reopened (even though was told in previous calls that they were still working on it).  One customer service person actually told me that as long as I give someone my credit card number, they have the right to charge whatever amount they want, regardless of whether I approved the amount or not.  To say dealing with Chase Freedom Unlimited customer service was nightmarish would be a huge understatement.  I ended up having the take the bank to small claims court, which I won.  Soon after, I cancelled my Chase Freedom Unlimited as well as many of my other Chase Credit Cards.

Activity (1 Total Contributions)

Chase Freedom Unlimited®

Mar 19, 2019
Horrible Customer Service
Helpful to 105 out of 109 people

I put in a dispute for a $500 bank charge that should have never happened.  Chase initally removed the charge pending an investigation.  A month later, I was recharged the same amount and was sent a letter in the mail saying that their investigation confirmed that it was a ligitimate change and if I wanted to continue the dispute, I had the let them know by a date THAT WAS IN THE PAST.  I called them as soon as the letter arrived in my mailbox and ask them to reopen the case.  I said I would send more evidence that it was an erroreous change.  Everytime I would email asking for an update, I got the same canned reply, and never a followup, so had the call them many times.  One time I called and was told that the correction would appear in the next billing cycle.  When I called back a month later, was told the case was closed for months and could not be reopened (even though was told in previous calls that they were still working on it).  One customer service person actually told me that as long as I give someone my credit card number, they have the right to charge whatever amount they want, regardless of whether I approved the amount or not.  To say dealing with Chase Freedom Unlimited customer service was nightmarish would be a huge understatement.  I ended up having the take the bank to small claims court, which I won.  Soon after, I cancelled my Chase Freedom Unlimited as well as many of my other Chase Credit Cards.