Infinity auto insurance review: Basic options for high-risk drivers in select states

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Editors’ take: Infinity auto insurance could be a suitable option for drivers in select states deemed high-risk by insurance companies. Infinity is a nonstandard insurer with higher-than-average complaints that should only be used as a last resort.


Infinity auto insurance at a glance

Availability

Only available in select states

J.D. Power customer satisfaction ratings

Not listed

Number of complaints in 2021

More than usual for insurance companies of its size in the market, according to National Association of Insurance Commissioners data on Aug. 2, 2022

How to get an insurance quote

Online or over the phone

How to submit a claim

Online, over the phone or via a mobile app

Pros

  • Infinity DriverClub offers 24/7 roadside assistance
  • Wide range of discounts
  • Specializes in nonstandard auto insurance options for high-risk drivers

Cons

  • Not available in every state
  • High number of complaints
  • Limited information available online

What you need to know about Infinity auto insurance

Infinity auto insurance is a subsidiary of Kemper, a national insurer with nearly $15 billion in assets. It offers nonstandard insurance, including SR-22 forms, for high-risk drivers in select states.

Infinity doesn’t provide much information about auto insurance quotes or available coverage on its website, so drivers interested in comparing Infinity auto insurance to other car insurers may need to call the company and speak with an agent directly.

Offers nonstandard insurance for high-risk drivers

Nonstandard auto insurance typically offers the same protections as standard auto insurance, but it usually involves a driver who has violations or speeding tickets, has allowed their auto insurance to lapse or has had a DUI or other violations. High-risk drivers may also be required to file an SR-22, proving they have automobile insurance. Infinity files this form, for a fee, on behalf of its customers.

Infinity DriverClub

Members of the Infinity DriverClub have access to 24/7 nationwide roadside assistance even if they’re not the one driving.  This service connects you to professionals who can help with issues like flat tires or getting locked out of your car. Just keep in mind you’ll have to pay for any services used.

Not available in every state

Infinity auto insurance is only available for customers in Georgia, Texas, Arizona, California and Florida, according to an Infinity representative. And according to the Infinity website, its available auto insurance discounts don’t appear to be available to Georgia customers.

Auto coverage offered by Infinity

Infinity offers standard, but limited, coverage options for drivers.

  • Collision coverage
  • Comprehensive coverage
  • Bodily injury insurance
  • Uninsured motorist/underinsured motorist coverage
  • Property damage insurance

Auto insurance discounts offered by Infinity

Infinity offers a wide range of auto insurance discounts, but availability varies by state.

  • Multi-car discount
  • Mature driver improvement course discount — This discount is available to customers (in select states) who meet the age requirement and take a driving course to brush up on their basic driving skills.
  • Good student discount — Only available in California for full-time students with a B average or higher.
  • Renewal discount
  • Homeowners discount
  • Paid-in-full discount
  • Advanced quote discount
  • Safety features discount — Available in Florida to drivers who have safety features, including airbags, anti-lock brakes and anti-theft systems.
  • Paperless discount
  • Online quote discount
  • Accident-free discount
  • Discount for AAA members

Common question: Is Kemper the same as Infinity Insurance?

Infinity auto insurance is a subsidiary of Kemper, a national insurer. Infinity auto insurance is only available in select states.

Common question: How do you contact Infinity?

You can contact Infinity over the phone or via the chat feature on the company’s website. There’s an online portal to request an auto insurance quote, but it may also direct you to call the company.

Common question: Does Infinity insure high-risk drivers?

Infinity offers high-risk drivers nonstandard auto insurance coverage options, including filling out SR-22 (proof of insurance) forms.

Common question: How do I file a claim with Infinity?

Infinity policyholders can report a claim online, over the phone or via a mobile app.

Not sure if Infinity auto insurance is right for you? Consider these alternatives.

  • The Hartford: This insurance company offers plans and discounts for older adults.
  • MetLife: Customers looking for different coverage options, such as usage-based insurance options, may want to investigate MetLife’s policies.

About the author: Sarah Sidlow is a freelance writer and editor based near Detroit. She has a master’s degree in journalism from Georgetown University. Sarah’s work has appeared in Luxembourg’s national newspaper, Washington City Paper… Read more.