Cliff789

1 Contributions 184 People Helped

Member Since: February 2015

Most Helpful Contribution

Citi Simplicity® Card

Dec 15, 2018
Surprise Credit Line Decrease for Xmas
Helpful to 184 out of 202 people

Cardmember since 2015. I made a $1,000 payment three days ago. Today I receieved an email that may credit line has been reduced by $1,000. I called to see WTF? They told me to call back in a month to review my account. If I had planned any purchases, that could have ruined the holiday. 

The website is also pretty buggy. I tried raising the issue to customer service twice, once in March and once in April. 30 minute calls each. They made no effort to fix or escalate.

Activity (1 Total Contributions)

Citi Simplicity® Card

Dec 15, 2018
Surprise Credit Line Decrease for Xmas
Helpful to 184 out of 202 people

Cardmember since 2015. I made a $1,000 payment three days ago. Today I receieved an email that may credit line has been reduced by $1,000. I called to see WTF? They told me to call back in a month to review my account. If I had planned any purchases, that could have ruined the holiday. 

The website is also pretty buggy. I tried raising the issue to customer service twice, once in March and once in April. 30 minute calls each. They made no effort to fix or escalate.