Nelnet Student Loans Reviews

3.1 out of 5 stars
11 Reviews

From Product Users in the last year


Application Process

3 out of 5 stars

Customer Service

3 out of 5 stars

3 5

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1 star reviews (4) See All

These reviews were written by current and former product users in the last year.

Nov 16, 2018
Sarah2018 Product User

Customer reps are incompetent and not on the same page. 

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Oct 22, 2018
Nelnet is SUCH A SCAM!!!
BT1994 Product User

They will tell you to do a Forbearance, just for them to drop your credit scores 30-45 points, and then deny they ever did it. They WILL NOT get back to you through email, and apparantly their system isn't updated enough to know which ways they screwed you over. Stay far far away from Nelnet!

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Sep 20, 2018
The Worst!
MeredithK79 Product User

I was forced into using Nelnet since they took over my previous loan servicer (ACS) and never made a late payment.  After a couple of years, I realized I was barely paying down the principal and all of my payments were going to interest.  Come to find out, the interest also is incurred from when you pay your student loan.  My payments were on the 14th of each month, but if I paid it before hand (which I always did), the interest starts accruing from the day you make your payment to the next month.  So if paid my payment on the 1st of March, my interest would start being accrued on that date until the 14th of the following month.  Completely ridiculous.  

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Jan 31, 2018
Pain in my A$$
Anonymous Product User

I have been making my payments on time sore several years now, I have not changed anything on my account. When I went to sign in it said I had the wrong password! Which I can assure you it was the same password I’ve been putting in for about 6 years now! When I called they told me I didn’t have an account! And they I told them the account was under my mothers name, but my name is on it too cause she co-signed my loan! Ugh! Screw you nelnet!

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