Nelnet Student Loans Reviews

They LIE about rate - I met ALL criteria for offered low rate (autopayment enrolled on time and no missed payment) and they increased my interest rate! Also they DO NOT ACCEPT PRINCIPAL PAYMENTS!!!!!! Scam artists and LIARS! Horrible company.

Their autopay takes any additional payments past the minimum amount and instead of paying towards the principal, applies the payment towards future months' payments, therefore extending out your next payment due date. This only happens until you reach 24 months in advance, at which point they stop applying auto payments towards the loan altogether. If you want to keep paying down the loan, you have to process payments manually. There is no notification on their part that they are no longer applying autopayments towards that loan group. They make it as difficult as possible for you to pay off a loan ahead of time so that they can collect as much interest as possible. Its all a system to keep you accruing interest as long as they can. Not sure how people that work there can sleep at night, its terrible.

Before I took their subsidized loans I contacted them to confirm they are interest and payment free the first six months and was advised that they were.  Apparently one group of subsidized loans were not interest free and not only did they fail to disclose that but 30 days before I was to start paying interest they failed to notify me the interest on the loans were to go into effect.  They couldn't give me a valid reason why they never notified me in writing of the change or were not honest when I spoke to them on the telephone.  Stay away from these dishonest thieves.  They are praying on young, innocent college students.

I was very pleased with customer service and gentleman that handle my acct was exceptional, wish I could remember his name to rate him. 

Customer service very poor. I was transferred from department to department after long wait times to begin with, then they still did not send me the information I requested so I could file my taxes.

I have had my student loans with Nelnet for over 4 years. Easy to make a payment, lots of little tools to show you the layout of your accounts. No complaints!

The loan is easy to get, but when it's said and done your left with a lot of debt... Just got my first bill due and it's over $600 a month.. How do they expect that??

Nelnet does a great job of notifying you of upcoming payments and keeping you in the loop. Nelnet also provides useful resources on paying back loans. 

Work with you according to financial situation.

THIS COMPANY CONTACTS ME TWICE A YEAR FOR MY DISABILITY LEVEL. NOTHING CHANGES MY DOCTOR HAS EVEN TOLD THEM SO.