Nelnet & their customer service made my loan repayment so easy. They explained my options and the processes very thoroughly and answered any questions I had, and did so with kindness. I had a couple issues during repayment, and as long as I called Nelnet and explained my situation they always helped me and made sure I never defaulted on my loans. Thank you Nelnet!
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They will tell you to do a Forbearance, just for them to drop your credit scores 30-45 points, and then deny they ever did it. They WILL NOT get back to you through email, and apparantly their system isn't updated enough to know which ways they screwed you over. Stay far far away from Nelnet!