Nelnet Student Loans Reviews

Nelnet & their customer service made my loan repayment so easy. They explained my options and the processes very thoroughly and answered any questions I had, and did so with kindness. I had a couple issues during repayment, and as long as I called Nelnet and explained my situation they always helped me and made sure I never defaulted on my loans. Thank you Nelnet!

I wanted to pay the remainder of my entire student loan off. I contacted customer service and asked to be transferred to the right department (wherever I needed to go to talk to someone to pay it off). The Lady on the phone said "sure i'll help you out".. She wasn't helpful, she was rude, made me feel embarrassed about my job right out of college and the amount of my monthly payments.. And then FINALLY after all of this back and forth conversation, she says with an attitude "you need to be transferred I can't help you with this!". Oh my goodness. I don't remember her name but I'm willing to find out and post it everywhere when I get the chance.. Like was she bothered that I was able to have my loan paid off? Either way it's none of her business. I have never had anyone be this rude to me. It's not an enjoyable to be in debt and she made it even worse.

I'm in school and I have been fighting with them for the past 3 months because they say I'm not in school. My loans have entered the grace period. Finally, two of my loans got approve for an IN-school deferment, the rest got approved for a REGULAR deferment. OH NOT TO MENTION, THEY SAID I LOST MY GRACE PERIOD & MY SUBSIDISED LOANS WILL CONTINUE TO ACCRUE INSTEST ON THE LOANS THAT HAVE A REGULAR DEFERMENT. SCAM. SCAM. SCAM.

Pleased with the service of my loan. Tax documents are quickly available each year.

I've had Nelnet for my student loans for maybe 8 years. Their website is very user friendly and easy to navigate. Whenever I've had a financial issue I just call customer service and they are so helpful. When I found out I was pregnant I just called Nelnet and they told me not to worry, they would just defer my payments for the next year. It was no hasle at all. Every time I've needed help or had questions I just call and they always find me a solution or an answer to my question in a speedy manner. You pay on your loans individually the way you want to. If you have one loan with a higher interest rate you can pay more on that loan than the others so that your payments don't pile up. 

Customer reps are incompetent and not on the same page. 

I’ve been current on my payments from the start and Nelnet has helped me keep my payments low and affordable.   Whenever I’ve had a problem coming up with the payment, I’ve contact Nelnet before the payment was due and they helped me through.

They will tell you to do a Forbearance, just for them to drop your credit scores 30-45 points, and then deny they ever did it. They WILL NOT get back to you through email, and apparantly their system isn't updated enough to know which ways they screwed you over. Stay far far away from Nelnet!

I got help from Jaimie in the customer service department. She was kind and patient and very helpful in providing me with a solution to each of my problems. Loans are never pleasent but at least this exchange was.

I was forced into using Nelnet since they took over my previous loan servicer (ACS) and never made a late payment.  After a couple of years, I realized I was barely paying down the principal and all of my payments were going to interest.  Come to find out, the interest also is incurred from when you pay your student loan.  My payments were on the 14th of each month, but if I paid it before hand (which I always did), the interest starts accruing from the day you make your payment to the next month.  So if paid my payment on the 1st of March, my interest would start being accrued on that date until the 14th of the following month.  Completely ridiculous.