OneMain Financial Personal Loans Reviews

Offered and were able to loan more than I applied for when the representative learned the reason for my loan request. It was appreciated that they would offer.

I know many people complain about this company, but to be honest they were up front and honest with me, they went over everything and answered all of my questions, no one forced me to sign anything and even after going through all that work if I decided last minute that I didn't want to signthey were ok with that and would ask me to come back if I cahneged my mind. If they feel that I cannot afford it they tell me right up front and I truely appericate that overall, I think this company is amazing and I will continue to do business with them for a long time! 

The folks were very friendly! I enjoyed working with them on this loan.

Great customer service 

Easy to work with, quick turn around, helpful staff

For the past 30 days they have automatically drafted my payments from an old account twice after I have changed the payment information. This in spite of me proactively going online and changing the account information. While the company allows you to perform account payment modifications for some reason this payment modification doesn’t replace what the company has in their system. Please understand, when you log into your account you can see the changed payment information but the company continued to pull money from the old account. I’m very confused as to why a company provides the means to accomplish responsible payment and account modification but doesn’t allow the information to replace the previous payment information. I was informed by a Clinton Maryland Branch representative that modifications to the account can only be done by the branch. This further confused me, so I asked, why does the website allow you to change the payment information if it doesn’t take until you change this information through the local branch? The representative had no idea why the company allows that option but doesn’t apply it. He then told me I had to come into the branch to fill out a form. At this point, I’m becoming frustrated, in the world of technology, why is this company still operating in the stone-age of business. I asked why there is not an online form or perhaps I could send you a canceled check. The representative then accepted the canceled check suggestion. I emailed the canceled check and he never replied, another Clinton Branch Representative reached out to me a few days to apologize and make the corrective adjustments to the account for payments. Needless to say this morning I awake to another overdraft action on my old account. This is now twice this company has failed to properly change this information for account payments, their technology seems is ineffective, One Main Financial is not a green-initiative company as they rely on paper forms but fail to include information on this process on their website. I would not recommend this company; although they advertise as a company they operate like a mom-and-pop store. As they are location specific and their website is only effective in telling you if you’ve paid or if you have missed a payment. Simply put, if the website options are not directly modifying the account and associated actions then what is the purpose of having those options without explanation to the customer? This company should reimburse the fees I have incurred due to their ineffective processes. I will update this review after/if I hear back from someone. This company is not very responsive or organized after you become a customer.

Set up payment as auto draft and you will never here from them. They have helped my credit so much in so little time!

Helpful and able to purchase the car I needed 

Straight to the point, no games, clear and concise.

The aplication process was easy, the people were in the office were very informative, and all the facts related to the loan were well explained.