Quicken Loans Reviews Reviews

3.2 out of 5 stars
51 Reviews

From Borrowers in the last year


Application Process

4.5 out of 5 stars

Customer Service

4.5 out of 5 stars

3 5

Most Helpful Positive Review

Mar 20, 2019
Quick and easy
manzrn Borrower

The process was quick and easy.  Everyone was easily accessible for any questions I had.  Made the process of buying a home so much easier then I thought it would be.

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Most Helpful Negative Review

Jul 01, 2018
Take your business elsewhere!
Rhatcher76 Borrower

We recently bought a house for our son to live in while he is in college. We applied through Quicken thinking that would be quickest route since they advertise a fast and easy mortgage process. Wrong! First of all, the communication with the lender was horrendous. Our loan was bounced between various offices, and there was no one direct contact person to communicate with. Every time it was moved, we had to explain the entire situation to a new person. Secondly, my husband and I own a cattle farm and some acreage. This blew their minds and they just could not understand how farm operations and agriculture loans work. They kept calling our farmland “vacant land” and wanted a mailing address for it. The amount of documentation the underwriters requested was completely absurd! After they drug the process out over 60 days, we had finally had enough and decided to just go with another lender. With the new lender, there were no issues at all and they had us closed on the house in 30 days. I will NEVER choose Wuicken for a mortgage loan again. 

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These reviews were written by current and former borrowers in the last year.

Apr 18, 2019
exceptional staff that worked on our loa
lapetit Borrower


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Apr 17, 2019
avbvab Borrower

QL was outstanding. Easy, friendly, communicative and seamless. Had the fund to the bank before deal was even closed. Highly recommended. All promises kept.

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Apr 12, 2019
JulietP Borrower

I found limited help with the customer service dept. I was charged numerous late fees due to a systems issue on their end, they said since I had already paid the late fees they wouldn’t refund me.  Rates are high and they tried to give me a bogus rate when refinancing, I declined. Going to change banks soon!

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Apr 12, 2019
Quick and easy.
8675309r Borrower

Constant updates and knowledgeable staff.

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Apr 12, 2019
This was a re-fi loan
shymsmith Borrower

Quicken did a great job.  They kept me in the loop all the way through the process. When I had questions, they were quick to respond and my mind was put at ease.

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Apr 09, 2019
Very easy process
JohnOH327 Borrower

Be sure to have projects completed before inspection.

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Apr 09, 2019
its was fast and hassle free
slickerater Borrower

it was easy, quicken loans closed in 3 weeks!

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Apr 09, 2019
Doesn't get any easier.
ChipL1032 Borrower

Smooth and easy process.  Quick, and customer service is fantastic.

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Apr 09, 2019
Seamless home purchase experience!
Suzi129 Borrower

My wife and I purchased our first home together in a new state. Originally we did not know where in the NYC metro area we wanted to be, and looked in Ny, NJ, and CT. We finally settled on CT. Our loan agent took time for phone calls on weekends and evenings walking us through the processes in various states and working with different realtors. They responded quickly and thoroughly in the online message portal. On our initial application, there was an issue with the FHA side. The agent gave us the exact numbers to call and it was all sorted out in 24 hours. We did our homework and had all of our documents pre prepared. Within 72 we had our loan preapproval. When we found the house we loved it was a bit above our initial approval. Our agent spoke with us by phone on the weekend and got us a higher preapproval (after talking us through monthly cost and closing cost needs) so we could put in an offer. The agent communicated timely and as needed with our realtor and attorney to prep for closing. He sent regular messages letting us know all was going well. We closed on time with no unexpected fees or costs that were not previously explained to us. We are very pleased and will recommend Quicken to friends and family. 

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Apr 03, 2019
Purchase of 2nd home
springgrove Borrower

The process was very quick. Communication was good. Personal always helpful...they went above and beyond to serve us.

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1 Reply
Apr 08, 2019

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