M&T Bank Mortgage

1.3 out of 5 stars
4 Reviews

From Borrowers in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

1.5 out of 5 stars

Customer Service

1.5 out of 5 stars

1.5 5
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These reviews were written by current and former borrowers in the last year.

Jan 21, 2017
Struggling with M&T-no help!
Anonymous Borrower

My mortgage with Wells got transferred to MTT and I have tried a few times to get the payment down because the rate is super high and the payment is unberable.   They constantly send huge packages to my house telling me refinance, apply for a loan mod but over the years every time I wait and apply they either can't offer any help for me or can't give me anythiing to help.  The most recent offer they called me back with after a long ridiculous gathering of my information for a whole lot of nothing in return was an offer for a Loan Mod to get my payment down for 6 months by $90 but of course my payments would only be going to interest for that six months to do this and they would add these to the end of my loan so what help is that??!  Only a person who is completely ignorant would opt for this offer.  They are no help at all!  I even told the girl on the phone I am feeling like M&T is not willing to help me and there are no further options for me and she was just kind of like oh well, im sorry this is all we can approve you for now and then asked again if I was sure I didn't want to move forward with that ridiculous offer.   I said no thank you and then of course I had to sign another set of paperwork saying they offered me assistance (yeah right!!) and I didn't want to accept it.  They are a joke.  Once rates go down It is my top priority to refinance out of M&T Mortgage Company as my servicer.

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Nov 29, 2016
Bought our home mortgage
spups Borrower

M & T Mortgage bought our home mortgage.  We find them to be a dysfunctional company and completely out of their element when it comes to servicing their customers.  They have no respect for or appreciate of their customers as has been evidenced by our dealings with them over the last 4 weeks.  They took a double payment out of our bank account and have left us no money for any necessities we have.  We have called them, and even faxed them documents they requested.  They still have not returned our money.  This is so disappointing when you consider we are their customer!

I would highly suggest you go anywhere besides M & T Mortgage.

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Jul 23, 2016
Horrible Customer Service
Anonymous Borrower

Had a house fire.  Only owed them $70,000, on a $249,000 home.  It's been almost a month and they are very difficult to work with on rebuilding, as every cent of the $249,000 has to go thru their strict "approval process" Our insurance agent and contractors are just baffled on how long it has taken them to respond to simple questions.  Another review stated you get a different story from every customer service rep.  This is VERY TRUE!  Do yourself a favor and avoid M&T Bank!

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Apr 14, 2016
Anonymous Borrower

They had the worest customer service reps. They were rude and unwilling to help. The supervisors were the same way. I am switching my loan provider immediately.

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