I was getting 3.75% from a previous lender and loan depot refinanced my mortgage loan for 2.75% and No Out of Pocket costs.
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Our Loan Officer was the worst! Emails went unanswered when trying to find out the status of our refinance. No phone calls received after she would tell us "I'll call you shortly to discuss". Trying to get any information from her was like pulling teeth. While we have finally closed on our loan, the whole process took far too long. Hopefully I won't have to refinance in the future, but if I do, I will not be coming back to LoanDepot.