Y-12 Federal Credit Union Reviews

2.5 out of 5 stars
2 Reviews

From Account Holders in the last year


Application Process

2.5 out of 5 stars

Customer Service

1.5 out of 5 stars

2.5 5

These reviews were written by current and former account holders in the last year.

Nov 21, 2016
Brbcol Account Holder

Although we like this credit union, receiving service at any time of day from every branch I've visited is impossibly slow. They don't have specific people set aside for things such as opening accounts or getting loans, so you are forced to wait an INCREDIBLY long time (we've waited up to 2 hours once) to have your needs met. When someone is finally available for you, they don't even bother to make an apology for your wait. Do yourself a favor, use the drive through (still takes a LONG time, and not helpful when needing loan or account service), or find another credit union.

more ...
Sep 09, 2016
adairsh Account Holder

Almost impossible to contact them if you need them. They route all calls through one office that has to be woefully understaffed to answer the phone. Just called and the automated system says there is 18 ahead of me. Wonder how long I will wait to be "served". 

more ...
Add a Review

Add Your Review

I Own It I Had It I Applied

Please state your experience.

How would you rate this credit union overall?

Please select a rating

What should others know about this credit union?


How was application process?

How was customer service?

Join the Credit Karma Community

It’s free, and you’ll get tools and info that can help you improve your financial health:

  • Credit scores and reports
  • Credit monitoring
  • Personalized recommendations