Xceed Financial Credit Union Reviews

1.2 out of 5 stars
5 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

2.5 out of 5 stars

Customer Service

2.5 out of 5 stars

1 5
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These reviews were written by current and former account holders in the last year.

Sep 11, 2017
Low APR. Not sure if it's worth it.
jennrrrs Account Holder

I've been with Xceed for about 3 years now. Almost every single month has been a hassle. They do not take payments online, they only take payments over the phone during business hours (with a $5 fee), and to use auto pay, you have to have a banking account with them. C'mon, it's 2017, why am I having to mail in checks to make a payment? Also, you have to pay early because they can take awhile to process your payment and try to stick you with a late fee.

My car is too old to refinance with another company, otherwise I would.

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Jan 17, 2017
Awful firm
Anonymous Account Holder

They raise minimum requirements without notice to customers.

Charge $5/ quarte for a mailed newsletter that is not requested. $5 a month service charge even without any activity by the member

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Jan 17, 2017
Terrible company to do business with
Anonymous Account Holder

I have had this auto lender for 2 years and never had a good experience. 1st there was an agent that would call after we were 1 day late and try to scare me into making a payment or they were going to take my car. Then they would not allow me to change my payment due date. I have submitted a change of date request twice and they deny it for petty reasons. Lastly, they add false delinquencies to your credit report. I sent in a dispute for the in accuracies and my credits report improved by 85 points. I regret the day I refinanced with them. DO NOT GO WITH XCEED FINANCIAL. 

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Oct 30, 2017

I agree they are horrible

 
Jan 15, 2017
Dissatisfied
Anonymous Account Holder

I was a member of Reach Credit union for 2 years and had excellent customer service, easy online access, and financed my car through Reach at a fair interest rate. Once the bank became under new ownership, I received some free checks which was nice. However, I received a threatening letter claiming that I will be fined $2,500 so they can purchase full coverage insurance for my car. I've had the necessary requirements on my insurance policy since I bought the car in 2014. Spent about 45 minutes on the phone to clarify this issue, of which my current insurance was sufficient. The representative was very helpful. Now I received a letter that they are denying my reimbursement of the claim due to mileage inaccuracy. Absolutely ridiculous, my coverage met the qualifications in the first place! I also never authorized the purchase, and contacted them within the time frame they requested. Save yourself the hassle and bank somewhere else, I've had nothing but problems. Maybe I've had trouble due to the transitioning process, and being a new customer here might not be as inconvenient. Based on my experience I do not recommend banking with Xceed.

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Jan 07, 2017
DO NOT
Mo0o Account Holder

I'm having such a terrible experience. From the beginning it has been terrible. When I started my auto loan process, they sent me a ton of paperwork, which I filled and sent by mail, including my bank information for autopayments. I got a confirmation email but I didn't get any login info. Apparently my auto payment paperwork didn't go through but they never even contacted me. I called to try to touch bass and see when should I start paying, they told me your payment is due tomorrow. Tried to pay online, they don't allow that. Finally got it sorted out after spending a long time on the phone.

Four months later they called me to say that they added like $8,000 to my auto loan because I do not have car insurance!! I told them there is no way they would've approved me without auto insurance, they apologized for the miscommunication and removed the charges. Again after a long time on the phone.

Last but absolutely not least. They called me mid November saying that I haven't made my monthly payment and that it was being reported. I told them I've had auto payment for months and that it was completely their fault. They apologized and said they were going to fix it. Today I checked my credit report and my score dropped by 35 points because they posted a late payment on my report!!!! Are you kidding me?! Couldn't be more frustrated. I'm selling my car in March and will never ever consider them again. I strongly advice against them. Even if they didn't make those mistsakes, they're in the dark ages when it comes to technology and being online friendly. 

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