University Federal Credit Union (UFCU) Reviews

2.7 out of 5 stars
3 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3.5 out of 5 stars

Customer Service

3 out of 5 stars

2.5 5
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These reviews were written by current and former account holders in the last year.

May 08, 2017
Not a member friendly credit union anymore
Anonymous Account Holder

Keeping this short had been a member for over 5 years. There banking policies and practising is going more towards like commercial banks. Customer service use to be good. No longer as I have been through bad experiences with them. Switching my direct deposits, loans and pretty much everything to different better customer service bank.

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Feb 06, 2017
Typical Credit Union...
EphraimShofar Account Holder

By far better than any Bank, but overall I'd have to say our experience has been quite typical of Credit Unions in the Past. On site customer service is better than average (if you actually get to see a human being), but a number of their locations don't even allow you to actually see a teller, it's all down through tube INSIDE the Institution like it's done at a drive though. This was a major no-no for us; if they continue to expand this trend we will take our business else where. We've never had any surprise charges or fees, everything's always been exactly as they said it would be in the fine print. They are more ready to give you a Credit Card than most Credit Unions are (it's easier to qualify). 

Over the Phone Customer Service at times has been significantly inept. I was provided a number to call for a specific business application, IN WRITING. When I called, the "Manager" who answered stated that it was the wrong department, asked where I got the number, and when I told him WHO I got the number from and that it was in writing, he quipped, "That's impossible, but I'll transfer you." and immediately transferred me to (again) the "wrong" department.

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Oct 28, 2016
Sneaky: They hit you hard with fees
Anonymous Account Holder

I've been a member for years, I have several accounts with them (checking, savings, money market), and despite this, they started sneaking in $30 and $40 fees when my checking account went below a balance of $0. Note: I have overdraft protection set up, and plenty of funds in the savings/money-market to cover the small overdrafts (which were $3-$10 uber and paypal charges). I spoke with them about removing TEN different charges, and they only removed 7. This is poor and unprofessional customer service, and one of the reasons that banks/credit unions are disliked. I was OK with the $3 fees they used to charge for overdraft protection, but this was outrageous. Additionally, I was NOT NOTIFIED of these fees. If the bank is arbitarily taking my money, I would like to be informed. 

In addition, the customer service rep varied between polite, and condescending, urging me to "take responsiblity for the use of my bank accounts". 

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