Credit Union Reviews Advertiser Disclosure

State Employees' Credit Union (SECU)

3.9 out of 5 stars
7 Reviews

From Account Holders in the last year

ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

4 out of 5 stars

Customer Service

3.5 out of 5 stars

4 5
Collapse

These reviews were written by current and former account holders in the last year.

Aug 27, 2016
sucks!
Anonymous Account Holder

DONT EVER USE THEIR ATM FOR DEPOSTS!

Their ATM jammed mid-deposit. I called. THey said someone was on their was to clear the jam, they'd balance the machine and I would have my funds available in a few HOURS. (I was on my way shopping and now couldnt go). They never made the funds available. I called and talked to 4 people who gave me the runaround-should have been deposited when machine was balanced. Money will be held until NEXT WEEK. I have NO money, and no one cares. It is on "hold" until next week. I can't grocery shop to feed my family.No one I spoke to on the phone cared at all that the only money I have is tied up due to their mistake. One rep said it happens regularly-WHAT? How can they hold MY money so my kids have to starve until next week? I'll be leaving this institution.

Prior to this we were going to buy a home-called THREE times to get the ball rolling. Each time we were told they'd get back to us. They never did. Customer service is awful. Family member did get a loan through them, loan person gave wrong information and they had to come up with thousands more at closing due to inept employee-was a manager too! 

more ...
Aug 08, 2016
Anonymous Account Holder

Easy to use, online access, and great loan options for someone starting over with not so great credit history.  Don't mess up a relationship with this bank. They are life savers but please know that if you screw them you will have no one else to run to. 

more ...
Jun 27, 2016
Just as bad as a regular bank smh
Anonymous Account Holder

Long lines at the bank, in the drive thru, at the ATM.... Takes forever for charges to post, CSR are not helpful at all. I put a stop payment on a check I post dated for 2 weeks later, the company withdrew the funds early, completely ruining my account balance and SECU did nothing to stop it after I called multiple times BEFORE the check posted and tried a Stop Payment. Bank with a normal bank. SECU is not worth it...

more ...
Jun 25, 2016
Excellent, Flexible, Understanding Bank
Cormac2016 Account Holder

I recently emigrated from Europe. This means that according to the credit agencies, I have no credit history. Noone would lend to me; I couldn't even get a phone!

Secu just asked me for proof of employment, and now have provided me a good Credit Card (at less than 10% Interest), and I'm about to sign contracts on a Mortgage too!

Only "Problem" is that they only appear to report to Equifax, so now my TransUnion and Equifax reports are quite different. 

I still can't get a phone ... but my banking needs are met!

(Bizarrely my US-Citizen wife - who doesn't have an Income - was approved for both phones immediately ... I wonder who they think is paying the bill ??? )

more ...
Jun 02, 2016
Anonymous Account Holder

Love being a member. Great customer service. They seem to really care.

more ...
May 12, 2016
North Carolina State Credit Union
Mtngrown72 Account Holder

We've been with NCSECU for almost 20 years. They're amazing! I'll never go back to a regular bank.

more ...
May 02, 2016
Wonderful
Mila1207 Account Holder

Secu gave me a second chance with my banking needs. I had bad credit history but Secu still allowed me to prove myself. Now I'm driving a used car at 4.75%!! I am forever a SECU Member...

more ...
Add a Review

Add Your Review

I Own It I Had It I Applied

Please state your experience.

How would you rate this credit union overall?

Please select a rating

What should others know about this credit union?

Optional

How was application process?

How was customer service?

Join the Credit Karma Community

It’s free, and you’ll get tools and info that can help you improve your financial health:

  • Credit scores and reports
  • Credit monitoring
  • Personalized recommendations