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State Employees' Credit Union (SECU)

3.9 out of 5 stars
7 Reviews

From Account Holders in the last year


Application Process

4 out of 5 stars

Customer Service

3.5 out of 5 stars

4 5

These reviews were written by current and former account holders in the last year.

Aug 27, 2016
Anonymous Account Holder


Their ATM jammed mid-deposit. I called. THey said someone was on their was to clear the jam, they'd balance the machine and I would have my funds available in a few HOURS. (I was on my way shopping and now couldnt go). They never made the funds available. I called and talked to 4 people who gave me the runaround-should have been deposited when machine was balanced. Money will be held until NEXT WEEK. I have NO money, and no one cares. It is on "hold" until next week. I can't grocery shop to feed my family.No one I spoke to on the phone cared at all that the only money I have is tied up due to their mistake. One rep said it happens regularly-WHAT? How can they hold MY money so my kids have to starve until next week? I'll be leaving this institution.

Prior to this we were going to buy a home-called THREE times to get the ball rolling. Each time we were told they'd get back to us. They never did. Customer service is awful. Family member did get a loan through them, loan person gave wrong information and they had to come up with thousands more at closing due to inept employee-was a manager too! 

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Aug 08, 2016
Anonymous Account Holder

Easy to use, online access, and great loan options for someone starting over with not so great credit history.  Don't mess up a relationship with this bank. They are life savers but please know that if you screw them you will have no one else to run to. 

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Jun 27, 2016
Just as bad as a regular bank smh
Anonymous Account Holder

Long lines at the bank, in the drive thru, at the ATM.... Takes forever for charges to post, CSR are not helpful at all. I put a stop payment on a check I post dated for 2 weeks later, the company withdrew the funds early, completely ruining my account balance and SECU did nothing to stop it after I called multiple times BEFORE the check posted and tried a Stop Payment. Bank with a normal bank. SECU is not worth it...

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Jun 25, 2016
Excellent, Flexible, Understanding Bank
Cormac2016 Account Holder

I recently emigrated from Europe. This means that according to the credit agencies, I have no credit history. Noone would lend to me; I couldn't even get a phone!

Secu just asked me for proof of employment, and now have provided me a good Credit Card (at less than 10% Interest), and I'm about to sign contracts on a Mortgage too!

Only "Problem" is that they only appear to report to Equifax, so now my TransUnion and Equifax reports are quite different. 

I still can't get a phone ... but my banking needs are met!

(Bizarrely my US-Citizen wife - who doesn't have an Income - was approved for both phones immediately ... I wonder who they think is paying the bill ??? )

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Jun 02, 2016
Anonymous Account Holder

Love being a member. Great customer service. They seem to really care.

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May 12, 2016
North Carolina State Credit Union
Mtngrown72 Account Holder

We've been with NCSECU for almost 20 years. They're amazing! I'll never go back to a regular bank.

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May 02, 2016
Mila1207 Account Holder

Secu gave me a second chance with my banking needs. I had bad credit history but Secu still allowed me to prove myself. Now I'm driving a used car at 4.75%!! I am forever a SECU Member...

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