I love this credit union. The customer service is fantastic, friendly and efficient. Nobody "passes the buck and/or blame" like you see at big banks. If there is something a teller doesn't know, they'll find someone in the bank, in person, who does. Then again, you can always email them and get answers that way quickly too. There are tons of branches all over NC. If you're not in NC, the only fees I've encountered using another ATM, is the ATM provider's fee. The maintence fees are low ($1/month) and they've got alot of flexible loan programs. The website is great. Not only the typically account access, but access to things like kelly blue book and tax info. Just an overall great place!
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This credit union as a fantastic reputation but it has a horrible culture and treats its employees terrible. I had ZERO of***es in nine months employed, and had great relationships with the members but was constantly treated HORRIBLE by my supervisor.
The credit union claims to care about what is best for the members but really only cares about money. In branch meeting we were constantly told to push products in order to improve the bottom line regardless of whether or not they members needed the service or even benefited from the service.