Credit Union Reviews Advertiser Disclosure

Security Service Federal Credit Union (SSFCU)

2.0 out of 5 stars
6 Reviews

From Account Holders in the last year


Application Process

3.5 out of 5 stars

Customer Service

3 out of 5 stars

2 5

These reviews were written by current and former account holders in the last year.

Oct 24, 2016
Very shady practices
Ekyle Account Holder

Beware, be very very wary of this Bank. 

1, They do no tlist on the online payment histor, nor on the monthly statementsy if an there is an upaid amount. Yet behind the scenes they tack on a "extension fee" for the upaid amount, which is als not listed any where on the online payment history, or on your monthly statements. 

2, When I inquired as to "Why a customer is not given any indication of an unpaid amoun gaining these extension fees, they could only respond with an answer about "how the system calculates it"   When I asked them, where a customer can see the unpaid amount and these fees, they're response "unfortunatey there is not a dedicated box for unpaid amounts. 

3, When I pointed out the flaw, and how it's causing a misrepresentation of what's actually due each month for the laon, their response was to offer me an alternate payment option for the fees.  And would add my "log my concern in regards to a future update" 

I really doubt this is the first someone has brough this to their attention, so my faith they will actually "update the system" is zero! Nor do I feel it's right to blindly charge people a fee when you're not many ANY attempt to make them aware it's happening, and just blaming it on "how the system calculates" yet not taking any responsiblity for this issue, nor offering to waive the fees. 

more ...
Aug 19, 2016
Horrible, do not finance with them
LillyBug1974 Account Holder

Worst customer service there is..... Paying off a loan should be easy, not painful! Total Loss department needs to be a total loss.... Was in a car accident and my car is totaled. It's been 3 months and their department has done nothing to get the insurance companies the information needed to finalize my claim. It's a daily battle!!! They lie, and think destroying credit is acceptable business processes!

more ...
Aug 09, 2016
Very unwilling to communicate or resolve
Anonymous Account Holder

Do not get an auto loan with them. You will never get the payoff right or they will stall as to collect more money

more ...
May 04, 2016
Ok - But not if a victim of FRAUD
SATXTC Account Holder

I have no problem with the normal banking services, but recently had a large fraudulent transaction made with my card.  I reported it immediately.  They refused to credit my account or release the pending transactions.  They even told me to contant the company to get a refund, which was not possible.   My account was overdrawn as a result and all they could say is use the remaining 200 of overdraft protection to pay my bills while they investigate for 10 days.  Unacceptable.  I'm going back to a real bank.  I had enough of these amateurs.

more ...
Apr 27, 2016
Love them. Great Tech and Terms.
DrD13 Account Holder

Pros: Great Tech, Great Terms

Technology is better than many credit unions and some commercial banks.  Web pages are easy to use, the bank is compatible with Mint and the iOS app works well.  Transfers work quickly, fees are low or non-existent.  Credit Card terms are much better than most with the lowest rates I’ve seen.  There is a no annual fee travel rewards credit card with no foreign transaction fee.  Customer service has been excellent for me.

Cons: Application Process (for me, see notes) and low savings interest rates (although still better than most banks)

Living in Broomfield 80020 should have been an application qualification, but they draw a smaller district around their Broomfield office location and eliminated me by address.  I had other qualifications, but this threw the application process into limbo for weeks.  Customer service on the phone was excellent and eventually moved me through the process including speeding up my ability to transfer funds online.  Great outcome after initial difficulty.

more ...
Jan 29, 2016
paw191 Account Holder

Used to be good,but now it's all about how much $$$$ they can get from you, with fees. Debits before credits, then they get more of your negative $$$. You never get out of the circle.

more ...
Add a Review

Add Your Review

I Own It I Had It I Applied

Please state your experience.

How would you rate this credit union overall?

Please select a rating

What should others know about this credit union?


How was application process?

How was customer service?

Join the Credit Karma Community

It’s free, and you’ll get tools and info that can help you improve your financial health:

  • Credit scores and reports
  • Credit monitoring
  • Personalized recommendations