Never any problems. Service is excellent. Moved my money from a bank to this credit union and have had no regrets. I'll never go back to a bank again. Great credit card interest rate 7.4%. Friendly tellers who recognise me on a first name basis. No long lines. I only wish there were more branches.
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The dealership gave my loan to Grow Financial. I didn't have a lot of choice due to time constraints. Had to travel for work. Come to find out this "Credit Union" has many dirty tricks to put you in default. They make it hard to pay your payment each month by charging $10 for phone payments. There is no clear explaination of what mailing address to use to mail in payments so I could set up automatic payments through my own Credit Union or other provider like Intuit. They have no means of setting up autopay from an outside bank. And while you can make online payments for free you must enter your account and routing numbers for each payment. This is nearly impossible on a mobile device unless you carry all of your bank info with you. You may as well wear it on a T-shirt. The security would be comparaible. You can, however, set up automatic transfers to the savings account attached to your loan and then set up automatic payments to your loan from that account. But then your money is tied up in transfers for as much as 10 days. Over the course of the loan you'll lose a lot of earned interest and benifits associated with keeping a high daliy balance in your checking account. Also, like many others, I was sent a letter demanding proof of insurance or they would triple my monthly payment. The first letter I recived was a "final notice" with only four days to comply. Luckily, I was aware of this scam beforehand and was able to meet it head on. Many others were not so lucky. Nevermind the fact a dealer will not let you drive off in the car without insurance and it is their responsibility to set up the financing correctly. But they can't even do that because Grow Financial is only capable of supplying a single P.O. Box address for their multi-state operation. So, here I sit, late on my payment, with $5000+ in my "Bill Money" account, because my payment didn't post by the due date. I don't understand how all of my other bills can handle autopay and do it in a timely manner but these guys can't even cant count money during holidays and weekends. They do not operate in my state at all and I don't know why I ended up here. In the process of getting refinance with a more modern local Credit Union.