Credit One Bank Reviews

Approval Odds

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2.3 out of 5 stars
1099 Reviews

From Cardholders in the last year

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ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL

Application Process

3 out of 5 stars

Customer Service

2 out of 5 stars

2.5 5
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Most Helpful Positive Review

Apr 08, 2017
Great Card for Rebuilding
NinjaBingoWarrior Cardholder

So I've had this card about 4 months now, and I just received an email about a credit line increase, so I think it's time I write a review since I can really review pretty much everything about the card now.

Long story short, my credit history is similar to most that are probably looking at this card.  I completely smashed my credit in my early 20s and thought there was no way to fix it.  Fast forward to early 2016, my life completely changed and I realized pretty quickly how much a person's credit score affects their life.  But I didn't know where to start to even begin on the road to credit recovery.

So the beginning of last year, I pulled up my credit report on Credit Karma.  It was in the low 500s.  My heart completely sank.  How was I going to fix this mess?  So I started doing a ton of research on where to even begin.  I won't bore you with all the details, but I started with Fingerhut and Capital One.  After a couple months of good payment history with them, I log onto Credit Karma, and this Credit One card pops up with good approval odds.  I was beyond excited.  When you start building your credit, the only thing that will pop up for you are secured cards, so I was ecstatic to see an unsecured card pop up.

What everyone needs to realize is that Credit One is taking a chance on people that have shown no responsibility in the past, so of course there are going to be fees.  You've shown that you don't make your payments for whatever reason, so those fees are there in case you get this card and do the same thing to them.  $75 isn't much when you think about it from their side (I always tend to look at both sides when judging a situation).  It bothers me reading these negative reviews because they're based on situations that Credit One is completely up front about when you sign up for the card.  They don't hide their fees.  It's written plain and simple in the terms when you apply.

With that being said, I knew what I was signing up for when I applied.  And I was grateful that they instantly approved me for $300.  They took the $75 from the limit a few days after I received the card and activated it, so I started with a $225 limit.  Right after I got the card, I spent the whole balance (Not a smart thing to do when you're rebuilding credit, but I'm learning as I go lol).  I paid it off in two months.  Half one month, half the next.  I started using the card to pay my electric bill.  It's money I would have spent anyway, and I didn't want to use the card for regular every day purchases because it's easy to lose track of how much you're spending.  I either paid the card off every month, or paid most of it down to where the utilization should be.

So here I am, 6 months into my credit rebuilding journey.  My scores are in the 640-675 range (it fluctuates due to credit utilization etc).  Capital One, Fingerhut, and Credit One are who I have to thank.  I've made sure my payment history is 100% and I almost always pay more than the minimum, if not the full balance.  I actually was just recently approved for some store cards, a Chase Freedom, and a Discover it.  So these cards I started out with are going to be slowly phased out from every day use.  Credit One has been fantastic.  Easy app to use.  Easy to make payments.  They don't hassle you when your payment is due (unlike Fingerhut but that's a whole other story!) My score has jumped about 150 points in about a year from disputing negatives on my report and these credit cards.  It can be done.  I still have a long road to my recovery, but I'll get there.  And today I woke up to an email from them that my credit limit was raised to 500!  Not a huge jump, but it will help my utilization overall.  Especially when I stop using the card, which will be very soon.

There's two reasons I wanted to write this review.  One, to show there are legit customers who are happy with this card.  Use it for the purpose you're intending.  Low utilization when possible.  Perfect payment history.  And two, to let everyone know that's reading this that while the credit recovery journey is long, it's worth the work to put into it!  I've obsessed over my credit for the past 6 months.  I've checked it every day and was proactive about fixing what I could.  I'm finally getting to the point where I'm ready to garden with my cards (not apply for anymore and focus on growing my average account age with low utilization and no missed payments), and I don't always check my credit every day anymore.  Do your research, start from the bottom, and fight your way up.  It's definitely fixable.  It takes work, time, and patience but I'm proof that it can be done.  My goal is to buy a house as soon as possible and just get to the 750 point in my credit and I will be content.

P.S. The credit limits I got on the Chase Freedom and Discover It card were actually surprising.  Way more than Credit One offered me.  So I'm going to keep a balance on Credit One, slowly pay it off so I don't have to use it anymore, just focus on good payments, and then cancel it before the second year of fees start.  The only complaint I really have about them is that it takes several days for your payments to show up as available credit.  It's something I knew before I got the card and isn't going to affect my rating, but it's irritating when I pay my Capital One and Credit One card on the same day.  Capital One is available to use the next day, while the Credit One takes, I think, 4-5 days.  It tells you 7, I believe, when you make the payment, but it's always less.  So just a heads up to the new cardholders!  Oh, and the cash back is basically nonexistent, so don't expect much from it.  I probably run the $300 through it every month between payments and charges, and I've earned $1.62 since I got the card lol. 

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Most Helpful Negative Review

Jun 29, 2017
Bad C/S even worse payment posting
Britt072890 Cardholder

I absolutely do not recommend getting this card unles it is your very last option. I currently have a card with them and customer service is terrible you will NEVER speak to a representative that speaks clear english it's aggravating because you can't understand one another. 

The amount of time it takes for a payment to post and become available is disgusting. A whole week before fund la are available unless you pay for express payment which is like $15

last but not least never have money refunded to your cardboard because they will take the refund and not allow you to use it as a payment or even use it at all. I revived a refund from a retail store and they never posted it, it didn't count towards my available balance. In other words yes my total balance went down BUT the $40 refund was not shown as an available balance that I could use so I basically lost my money. 

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These reviews were written by current and former cardholders in the last year.

Oct 20, 2017
Tekki Cardholder

Avoid. This. Card. Toxic at every single level. Their site is barely usable. Fees on EVERYTHING. Fees for a new card. Fees to raise your credit limit. I had a "credit protection" fee added to my account magically and had to call to get it removed. FEES TO PAY YOUR BILL. Yes. if you want to expedite your payment there is a $10 charge. Payments take 24hrs to post, but nearly a week to reflect on your credit line. No state side support. No online support. No one to email. You have to call in to outsourced support. I had my account's address changed to a mysterious CA address and NO ONE BOTHERED TO CONTACT ME. No emails saying "details of your account have changed" All this for a 20%+ APR and sub $1k limit? There are much better cards out there. 

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Oct 20, 2017
This is a 0 star card and extremely tox.
Tekki Cardholder

Avoid. This. Card. Toxic at every single level. Their site is barely usable. Fees on EVERYTHING. Fees for a new card. Fees to raise your credit limit. I had a "credit protection" fee added to my account magically and had to call to get it removed. FEES TO PAY YOUR BILL. Yes. if you want to expedite your payment there is a $10 charge. Payments take 24hrs to post, but nearly a week to reflect on your credit line. No state side support. No online support. No one to email. You have to call in to outsourced support. I had my account's address changed to a mysterious CA address and NO ONE BOTHERED TO CONTACT ME. No emails saying "details of your account have changed" All this for a 20%+ APR and sub $1k limit? There are much better cards out there. I wish I could give this 0 starts

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Oct 20, 2017
Don't do it!
LissaG75 Cardholder

I cancelled my account after one payment. They pulled some verification nonsense AFTER getting paid, locked my account, and then said even if I fax them the verification letter it would take 7-10 days to unlock the account. Customer service was friendly but unable to help. Waaay tooo much work for this low limit high fee card.

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Oct 20, 2017
Absolutely awful
JDEberhart Cardholder

Credit One's website and mobile app both appear to be constantly broken to the point where people cannot register for online access or login which severely restricts people's ability to view balances and most importantly, pay their bill.  When calling support (it doesn't matter which number you call, they all go to the same place) you get a computerized menu with no options to speak to a representative.  If you keep pressing * you will eventually get to talk to a representative who barely speaks any English and who has no idea that anything is broken, but will gladly forward your information to 'technical support' who might respond sometime in the next 48 hours (which i assume means 2 business days).  Their menu sure loves to promote their 2nd cards for an extra $30 or to "express pay" your bill for an extra $10 though.  This is also one of few cards that still charges you an annual fee for use.

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Oct 20, 2017
Great card boost my credit up in no time
Makatski Cardholder

GREAT CUSTOMER SERVICE  

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Oct 18, 2017
WORST COMPANY I HAVE EVER DEALT WITH!!!
adk123 Cardholder

  My dad had this credit card, he passed away in 2015. It is now 2017 and they refuse to close this account and have continuously charged him a fee since he passed away. They have copies of his trust naming me as trustee and copies of his death certificte since January of 2016. They are still charging this account and will not admit they have done this illegally. I have sent the same information tothem at least 4 times by fax, and 5 times by mail ( 3 of them certified ) and they claim they have nothing! I have done everything in my power to get this account closed and the money back they stole from the trust account. They will not work with me at all, they keep changing the story and never will the same person speak with me twice. I would never deal with such a terrible company if I did not have to. You all have a choice, keep away from this aweful company and go somewhere else. If they are doing this to a dead person ..... imagine what you will deal with when alive!!!a

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Oct 19, 2017

Get News 7 on your side

 
Oct 18, 2017
99VetteGal Cardholder

The card is good only to rebuild credit. Customer sevice gives me a reason to want to drink ...and the Sky High insterest just about kills any effort to pay it off if you make a large purchase. My recommendation is beware for one big headache!

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Oct 18, 2017
I'm angry...
DHef1724 Cardholder

I was a little hesitant because of the annual fee but I went ahead and accepted. After several months of having the card and never making a late payment, I receive a phone call 2 days before my bill is due and the woman is very forceful asking me if she can make a payment. I told her I will make a payment on the due date when I am paid but she was extremely persistent.. then she goes on to let me know she will schedule a payment instead which is the point when I got angry and hung up. This is NOT okay! I have NEVER been late. I will be closing this account as soon as I can make a complete payment.

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Oct 17, 2017
lesterljohnson Cardholder

I've had the card for a year now.. The costs to keep the card are astronomical.. I pay my payment each month and by the time the charges are applied I only have a few dollars left as credit available.. this isn't a good card.. I would not recommend it.

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Oct 16, 2017
Good starter card, bad customer service
cs5555 Cardholder

I used this card to re-build my credit.  I now have a decent credit score and so I called Credit One to cancel this card because the annual fee is billed monthly and is a pain, and I also don't use the card because of the high fees.  They charge interest even if you pay the balance in full monthly.  They talked me into keeping the card and said they would waive the fee for 6 months, and then at that time we could re-visit it and I could cancel then.  They confirmed that I had a zero balance and wouldn't be charged any more monthly fees for at least 6 months, just this past Friday.  So today I checked the account and I was charged the fee.  I called them up and they said I had to pay this fee but there wouldn't be a charge for the next six months and I told them just to cancel the card.  I insisted they remove this month's fee and they said they would, so we will see.

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