After receiving a new card they can't add it to my existing account and are asking to create a new user and password. REALLY? The last thing people need in this world is to have more usernames and passwords

I called on 4/25/23 to change my due date with Care Credit. the customer service rep I talked to could barely speak English and the entire call was frustrating. She told me I didn't need to make a May payment since I was changing my due date. I questioned her several times, asking her, are you sure? I don't have a May payment, because I was ready to make the payment but still needed the due date to change. Her answer, no. You do not have a May payment. I called today 5/23/23, I was charged a $41.00 late fee and I did in fact owe for May. I knew I should have called back and spoke to someone else. I spoke to the Manager, Chris - he did remove the late fee. I will pay this card off and never use it again.

I was paying double payments every month, then I noticed an unexpected balloon payment of over $1500 dollars that significantly made my pay balance high due to an expired promotion. They also charge $99.00 interest charge per month until your balance is paid in full. What type of rip off credit card is this? Once I pay them off, I will never deal with them again!

I've been trying to figure out what promotional balance was over, but it's impossible because they do not show you on the app. What they do is continue to carry that balance over and charge you interest for it. I have made almost $400 worth of payments on an $800 balance in the last week. The first time I called, I asked them to apply the $160 to the promotional credit that expired - they said they did and that the remaining balance for that promotion was around $76. So I paid the $76 and an additional $160. When I called today to ask them to apply the $76 to the left over balance, I found out they never applied the first $160. Then I asked them to apply the $76 so I can be done with that expired promotion, and they told me it wasn't fully paid off. Then apparently I get everything settled. I look at the account and everything changed again, but the total doesn't make sense. I reach out through the chat app and it took me 3 hours to get absolutely nowhere with someone named Dia. I have NEVER had this much issues trying to pay someone. I will NEVER open a care credit account, again, and I will be closing this one within the next two weeks, after it's paid in full.

I was persuaded into signing up to this card at the optical I go too not once was I advised that this isn't like a regular credit card all it was able to pay my eye glasses I am not able to do any online purchases or use what's supposed to be my money on the card anywhere I choose too smh this card is trash and should be removed completely

Account opened in Sep 19 for 7k for the purpose of dental work. It was paid perfectly on time and was quickly obvious that the payments were amortized. The principal balance moved very little despite paying extra most months. The moment I paid it down to 20% they reduced my available limit by 80% which dropped my credit score by 60 points. They sent the generic letter citing a review of my credit is what resulted in the available credit. This company is a farce and I will be finished with them in 2 months. Stay away, far away!

This is a classic example of a credit company that takes advantage of people at their most desperate time. You apply at a time when you need money for medical care. These are big expenses and many need help at the time. They don't tell you about the whammy interest payment that you will get if you don't pay the balance down. So BEWARE, you must pay it down in a year or you will be back to square 1. I paid down 1/2 and then the big 30% interest payment was charged and I was starting over.

I have had this card since 2013 with 100% on time payments. I changed bank accounts and my auto pay was on the old account. I never got notified that my payment didn’t make it. They immediately closed my account without notice. I realized the payment wasn’t made so I immediately paid on 3/2. They said they closed my account on February 19. My payment was due February 14. Not even 30 days. Their customer service is a nightmare to deal with and they would not help me fix this problem and just said once an account is closed there is nothing they can do.

When it works its amazing and a tremendous blessing. They increased my line when I was in dire straights. Recently the account closed with absolutely no warning. Credit Karma sent me an email to let me know it was closed. When I called they said the card expired and they couldn't reissue it because of my credit score. She wouldn't confirm if there was a threshold or why no notice was given. I have good credit so I'm unsure why I "don't qualify" My parents have this card in case of emergency, so I am so grateful CREDIT KARMA let me know this card wouldn't work if they needed it.

Card owner for almost 2 years with good payment history and never 30 days past-due.They took half of my available credit without any concerning cause of non payment to do so. Then shortly later my account was closed with no notice, just happened to look on my Credit Karma and noticed the account was closed. Will not recommend this card to anyone.