I have had this card for just over a year. I have not had any bad experiences with it. I did have one issue though, I booked a "Condo" at the beach. I made the mistake of "assuming" this would be a travel purchase. I tried to redeem miles for it, however it did not show up in my redeemable purchases. I contacted Capital One customer service via the chat feature. After some haggling, I was told my issue would be forwared to another department. What do you know, they went ahead and redeemed it. The moral of the story though is, check carefully before booking to make sure your purchase will be categorized as a travel purchase. I suggest using their new www.hotels.com/venture booking site, or prior to making a purchase giving customer service a chat message and confirm your purchase will be properly classified. Remember to get a transcript of the chat.
ADDITIONAL RATINGS YOU MIGHT FIND HELPFUL
- Balance Transfer Intro APR Not Applicable
- Balance Transfer Regular APR 14.24% - 24.24%* Variable
- Annual Fee $0
- Purchase Intro APR 0%* for 12 months
- Purchase Regular APR 14.24% - 24.24%* Variable
Most Helpful Positive Review
Most Helpful Negative Review
Misleading Rewards!! I was baited into opening a venture one card with it's 20,000 mile reward if $1,000 is spent within 90 days. I already had a quicksilver card that I found sufficient, but I planned to travel frequently in 2019 so I decided to pay off the quicksilver and open the venture one for the extra miles. I spent $3,000 in the first two months and didn't ever see the extra miles come into the account. I called, was on hold for over 25 minutes to hear that someone would call me in 5 business days. No one called me after two weeks. I called again, a woman named veronica said she had my notes and will call me back within 24 hours. I received a call a few hours later from a 1-800 number that dropped. No call back. I called the customer service number a third time and went through all the prompts to be on hold again for 15 minutes to be told I didn't qualify because I registered with a pre-approval email and not a specific promotion. Why advertise and then not give the deal to your loyal customers? Long story short, I'm paying off the card and not returning to capital one.
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